Abstract: A method of processing one or more interactions using a timeline is disclosed. Data pertaining to a plurality of omnichannel interactions is stored in a timeline record in real-time when each of the plurality of interactions occurs. Each of the plurality of interactions is associated with one or more topics and an identifier of an end customer. A request for a subset of the data that corresponds to an additional interaction of the end customer is received via an API. The subset identified in one or more parameters of the API. In response to the request, the subset of the data is provided for surfacing in a graphical user interface such that one or more representatives can make a determination of whether to accept an invitation to process the additional interaction.

Abstract: An apparatus, system, and method are disclosed for utilizing data protection by a storage device to minimize loss of sensitive data on a storage medium. The apparatus includes a monitor module, a verification module, and a process module. The monitor module recognizes a write-type command from a host connected to an electronic data storage device. The verification module determines a presence of a passkey associated with the write-type command. The process module processes the write-type command according to the determination of the presence of the passkey. The apparatus, system, and method provide protection of sensitive data at the device level so that a designated protected area on the electronic data storage device is protected against an inadvertent data overlay.

Abstract: The process, apparatus, and system estimate the size of a data block in a data buffer to efficiently recover the data block to the memory of a computer. The data block resides in a data buffer prior to being written to a destination medium. If the data block cannot be written to the destination medium, the process, apparatus, and system create a data block size estimate. The data block size estimate may be based on the size of the largest data block in the data buffer. Alternately, the data block size estimate may be based on the size of a data block in the memory of the computer. The computer reserves a memory space proportional to the data block size estimate and recovers the data block to the memory space.

Abstract: An apparatus, system, and method are presented for scaling storage media to improve data access performance. A scaling module is provided and configured to receive a dataset, identify storage characteristics of the dataset, make a determination based upon user-defined storage criteria, and select a storage instruction. In one embodiment, the storage instruction is configured to scale the storage medium to a predefined capacity. The predefined capacity of the storage medium is configured to optimize data access performance. Alternatively, the storage instruction is configured to not scale the storage medium. Additionally, the present invention may be configured to map and track the storage medium while the dataset is being written to or read from the storage medium.