Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: A system and method for interactivity testing of text-based customer communications which allows for interactivity testing of different forms of text-based communications with a contact center including two-factor authentication testing, multi-modal communication testing, and load testing.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source Of an issue while on the go. A rookie-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that re most relevant to them, and configure push notification alerts accordingly.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: A system and method for interactivity testing of text-based customer communications which allows for interactivity testing of different forms of text-based communications with a contact center including two-factor authentication testing, multi-modal communication testing, and load testing.

Abstract: A system and method for interactivity testing of text-based customer communications which allows for interactivity testing of different forms of text-based communications with a contact center including two-factor authentication testing, multi-modal communication testing, and load testing.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: A system and method for interactivity testing of text-based customer communications which allows for interactivity testing of different forms of text-based communications with a contact center including two-factor authentication testing, multi-modal communication testing, and load testing.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: A system for case-based automated email testing, comprising a test case management server that produces test case configurations comprising email message information and execution configuration, and configured to operate an administration interface to receive user interaction and direct the operation of the test case management server, and configured to direct the operation of a plurality of email servers accessible via the network based at least in part on a test case configuration, and configured to compare at least a plurality of email messages against at least a portion of the email message information of a test case configuration.

Abstract: A system and method for automated SMS regression and functional testing, that receives SMS-based messages from a contact center, validates that the received message text is correct, and when necessary replies to the message with an appropriate response. This system may be deployed alongside production (customer-facing) operations, and used in-place with existing contact center systems by configuring the appropriate destination numbers for testing and optionally allowing test cases through an existing firewall (depending on a particular arrangement).

Abstract: A system for case-based automated email testing, comprising a test case management server that produces test case configurations comprising email message information and execution configuration, and configured to operate an administration interface to receive user interaction and direct the operation of the test case management server, and configured to direct the operation of a plurality of email servers accessible via the network based at least in part on a test case configuration, and configured to compare at least a plurality of email messages against at least a portion of the email message information of a test case configuration.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.