Patents by Inventor Gebran Chahrouri

Gebran Chahrouri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9160858
    Abstract: Techniques are provided for receiving incoming work at an enterprise, obtaining social information for agents of the enterprise, comparing the social information obtained for the enterprise agents with information associated with the incoming work, and assigning the incoming work to a selected enterprise agent based upon at least one common feature included in the social information for the selected enterprise agent and the incoming work.
    Type: Grant
    Filed: January 14, 2014
    Date of Patent: October 13, 2015
    Assignee: Cisco Technology, Inc.
    Inventors: Joseph Khouri, Biren Gandhi, Gebran Chahrouri
  • Publication number: 20150201078
    Abstract: Techniques are provided for receiving incoming work at an enterprise, obtaining social information for agents of the enterprise, comparing the social information obtained for the enterprise agents with information associated with the incoming work, and assigning the incoming work to a selected enterprise agent based upon at least one common feature included in the social information for the selected enterprise agent and the incoming work.
    Type: Application
    Filed: January 14, 2014
    Publication date: July 16, 2015
    Applicant: Cisco Technology, Inc.
    Inventors: Joseph Khouri, Biren Gandhi, Gebran Chahrouri
  • Patent number: 7703691
    Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
    Type: Grant
    Filed: April 5, 2007
    Date of Patent: April 27, 2010
    Assignee: Cisco Technology, Inc.
    Inventors: Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri
  • Patent number: 7446657
    Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID tag actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing.
    Type: Grant
    Filed: August 14, 2007
    Date of Patent: November 4, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel, Joseph Khouri
  • Patent number: 7401112
    Abstract: A method of executing a transaction task within a transaction processing system includes, responsive to an event, the steps of identifying a workflow associated with the event. A transaction task, that at least partially executes the workflow, is distributed to an available thread within a pool threads operating within a multiprocessor system, that may be a Symmetrical Multiprocessor (SMP) system.
    Type: Grant
    Filed: May 26, 1999
    Date of Patent: July 15, 2008
    Assignee: Aspect Communication Corporation
    Inventors: Paul E. Matz, Glen K. Okita, Gebran Chahrouri, Michael Butensky
  • Patent number: 7398429
    Abstract: A method and system for tracing and logging for a software module is provided. The method includes the steps of detecting at least one error and analyzing at least one error message corresponding to each detected error. The method further includes the step of monitoring the resources of a computer system. Further, the method includes the step of adjusting (e.g., automatically adjusting) a tracing and logging level, based on the analysis of the error messages and the availability of resources.
    Type: Grant
    Filed: February 3, 2005
    Date of Patent: July 8, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Joseph Khouri, Gebran Chahrouri, Labhesh Patel
  • Publication number: 20070279229
    Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing.
    Type: Application
    Filed: August 14, 2007
    Publication date: December 6, 2007
    Applicant: CISCO TECHNOLOGY, INC.
    Inventors: Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel, Joseph Khouri
  • Publication number: 20070229274
    Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.
    Type: Application
    Filed: May 30, 2007
    Publication date: October 4, 2007
    Applicant: Cisco Technology, Inc.
    Inventors: Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri
  • Patent number: 7274291
    Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing.
    Type: Grant
    Filed: April 1, 2005
    Date of Patent: September 25, 2007
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel, Joseph Khouri
  • Publication number: 20070187502
    Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
    Type: Application
    Filed: April 5, 2007
    Publication date: August 16, 2007
    Applicant: CISCO TECHNOLOGY, INC.
    Inventors: Labhesh PATEL, Shmuel SHAFFER, Gebran CHAHROURI, Shantanu SARKAR, Bruce MOON, Joseph KHOURI
  • Patent number: 7242303
    Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.
    Type: Grant
    Filed: March 4, 2005
    Date of Patent: July 10, 2007
    Assignee: Cisco Technology, Inc.
    Inventors: Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri
  • Publication number: 20070121893
    Abstract: A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
    Type: Application
    Filed: November 29, 2005
    Publication date: May 31, 2007
    Applicant: Cisco Technology, Inc.
    Inventors: Joseph Khouri, Mukul Jain, Labhesh Patel, Sanjeev Kumar, Gebran Chahrouri
  • Patent number: 7213768
    Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
    Type: Grant
    Filed: March 16, 2005
    Date of Patent: May 8, 2007
    Assignee: Cisco Technology, Inc.
    Inventors: Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri
  • Patent number: 7178729
    Abstract: The present invention includes methods and devices for providing safeguards to the access of certain substances. Some implementations provide alerts and/or other appropriate actions when substances are subject to spoilage or expiration. Some implementations provide responses to potentially dangerous combinations of substances. Other aspects of the invention involve determining the allergies of a user and providing a warning when allergens are, or recently have been, present. One preferred embodiment provides a smart medicine cabinet for helping to provide medication safely to a patient and to provide other related services.
    Type: Grant
    Filed: February 25, 2005
    Date of Patent: February 20, 2007
    Assignee: Cisco Technology, Inc.
    Inventors: Daniel Shaffer, Shmuel Shaffer, Labhesh Patel, Gebran Chahrouri, Shantanu Sharkar, Bruce Moon, Joseph Khouri
  • Publication number: 20070025544
    Abstract: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.
    Type: Application
    Filed: July 1, 2005
    Publication date: February 1, 2007
    Inventors: Shmuel Shaffer, Joseph Khouri, Gebran Chahrouri, Labhesh Patel
  • Publication number: 20070011498
    Abstract: A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.
    Type: Application
    Filed: July 6, 2005
    Publication date: January 11, 2007
    Inventors: Shmuel Shaffer, Joseph Khouri, Gebran Chahrouri, Labhesh Patel
  • Publication number: 20060239440
    Abstract: A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.
    Type: Application
    Filed: April 25, 2005
    Publication date: October 26, 2006
    Inventors: Shmuel Shaffer, Labhesh Patel, Joseph Khouri, Gebran Chahrouri, Mohammed Darwish
  • Publication number: 20060220856
    Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing.
    Type: Application
    Filed: April 1, 2005
    Publication date: October 5, 2006
    Inventors: Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel, Joseph Khouri
  • Publication number: 20060208888
    Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.
    Type: Application
    Filed: March 4, 2005
    Publication date: September 21, 2006
    Applicant: Cisco Technology, Inc., A corporation of California
    Inventors: Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri
  • Publication number: 20060208889
    Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan.
    Type: Application
    Filed: March 10, 2005
    Publication date: September 21, 2006
    Inventors: Shmuel Shaffer, Labhesh Patel, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph Khouri