Patents by Inventor Gebran George Chahrouri

Gebran George Chahrouri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Optimal call speed for call center agents
    Patent number: 7864944
    Abstract: A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
    Type: Grant
    Filed: November 29, 2005
    Date of Patent: January 4, 2011
    Assignee: Cisco Technology, Inc.
    Inventors: Joseph F. Khouri, Mukul Jain, Labhesh Patel, Sanjeev Kumar, Gebran George Chahrouri