Patents by Inventor Geetha Gopalakrishnan

Geetha Gopalakrishnan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230177213
    Abstract: The present disclosure involves systems, software, and computer implemented methods for integrated data privacy services. An example method includes receiving, from a requesting application in a landscape that includes a set of multiple applications, a data subject information request for a data subject. A set of target applications is determined from the set of multiple applications. The data subject information request is provided to each target application in the set of target applications. A data subject information response is received from each of the target applications. Each data subject information response includes application data for the data subject that was retrieved by a respective target application in response to the data subject information request. The received data subject information responses are aggregated to generate an aggregated data subject information response.
    Type: Application
    Filed: December 6, 2021
    Publication date: June 8, 2023
    Inventors: Benny Rolle, Ufuoma Ighoroje, Matthias Vogel, Geetha Gopalakrishnan, Tobias Schmidt, Antsa Andriamboavonjy, Dharshan A, Carsten Pluder
  • Patent number: 10455091
    Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.
    Type: Grant
    Filed: January 15, 2018
    Date of Patent: October 22, 2019
    Assignee: West Corporation
    Inventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
  • Patent number: 10389880
    Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.
    Type: Grant
    Filed: February 28, 2017
    Date of Patent: August 20, 2019
    Assignee: West Corporation
    Inventors: James K. Boutcher, Geetha Gopalakrishnan
  • Patent number: 10251031
    Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.
    Type: Grant
    Filed: September 5, 2017
    Date of Patent: April 2, 2019
    Assignee: West Corporation
    Inventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
  • Patent number: 10158546
    Abstract: A system and method for power reduction in network equipment includes collecting network traffic statistics for a network segment that includes a plurality of network links between a first node and a second node, determining an amount of network traffic on the network segment based on the first network traffic statistics, determining whether the amount of network traffic is above a first threshold, selecting a first network link from the network links that are shutdown when the amount of network traffic is above the first threshold; directing that the first network link be brought up; determining whether the amount of network traffic is below a second threshold less than the first threshold, selecting a second network link from the network links that are online when the amount of network traffic is below the second threshold, and directing that the second network link be shut down.
    Type: Grant
    Filed: December 19, 2013
    Date of Patent: December 18, 2018
    Assignee: Dell Products L.P.
    Inventor: Raman Geetha Gopalakrishnan
  • Patent number: 9871919
    Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: January 16, 2018
    Assignee: West Corporation
    Inventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
  • Patent number: 9756488
    Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.
    Type: Grant
    Filed: December 13, 2016
    Date of Patent: September 5, 2017
    Assignee: West Corporation
    Inventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
  • Patent number: 9584990
    Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.
    Type: Grant
    Filed: July 14, 2014
    Date of Patent: February 28, 2017
    Assignee: West Corporation
    Inventors: James K. Boutcher, Geetha Gopalakrishnan
  • Patent number: 9553991
    Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.
    Type: Grant
    Filed: January 26, 2016
    Date of Patent: January 24, 2017
    Assignee: West Corporation
    Inventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
  • Patent number: 9521527
    Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.
    Type: Grant
    Filed: September 17, 2013
    Date of Patent: December 13, 2016
    Assignee: West Corporation
    Inventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
  • Patent number: 9247066
    Abstract: A message processing application may be configured to receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.
    Type: Grant
    Filed: August 22, 2013
    Date of Patent: January 26, 2016
    Assignee: West Corporation
    Inventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
  • Publication number: 20150180779
    Abstract: A system and method for power reduction in network equipment includes collecting network traffic statistics for a network segment that includes a plurality of network links between a first node and a second node, determining an amount of network traffic on the network segment based on the first network traffic statistics, determining whether the amount of network traffic is above a first threshold, selecting a first network link from the network links that are shutdown when the amount of network traffic is above the first threshold; directing that the first network link be brought up; determining whether the amount of network traffic is below a second threshold less than the first threshold, selecting a second network link from the network links that are online when the amount of network traffic is below the second threshold, and directing that the second network link be shut down.
    Type: Application
    Filed: December 19, 2013
    Publication date: June 25, 2015
    Applicant: DELL PRODUCTS L.P.
    Inventor: Raman GEETHA GOPALAKRISHNAN
  • Patent number: 8817968
    Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.
    Type: Grant
    Filed: September 25, 2013
    Date of Patent: August 26, 2014
    Assignee: West Corporation
    Inventors: James K. Boutcher, Geetha Gopalakrishnan