Patents by Inventor Geetha Gopalakrishnan
Geetha Gopalakrishnan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230177213Abstract: The present disclosure involves systems, software, and computer implemented methods for integrated data privacy services. An example method includes receiving, from a requesting application in a landscape that includes a set of multiple applications, a data subject information request for a data subject. A set of target applications is determined from the set of multiple applications. The data subject information request is provided to each target application in the set of target applications. A data subject information response is received from each of the target applications. Each data subject information response includes application data for the data subject that was retrieved by a respective target application in response to the data subject information request. The received data subject information responses are aggregated to generate an aggregated data subject information response.Type: ApplicationFiled: December 6, 2021Publication date: June 8, 2023Inventors: Benny Rolle, Ufuoma Ighoroje, Matthias Vogel, Geetha Gopalakrishnan, Tobias Schmidt, Antsa Andriamboavonjy, Dharshan A, Carsten Pluder
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Patent number: 10455091Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.Type: GrantFiled: January 15, 2018Date of Patent: October 22, 2019Assignee: West CorporationInventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
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Patent number: 10389880Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.Type: GrantFiled: February 28, 2017Date of Patent: August 20, 2019Assignee: West CorporationInventors: James K. Boutcher, Geetha Gopalakrishnan
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Patent number: 10251031Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.Type: GrantFiled: September 5, 2017Date of Patent: April 2, 2019Assignee: West CorporationInventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
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Patent number: 10158546Abstract: A system and method for power reduction in network equipment includes collecting network traffic statistics for a network segment that includes a plurality of network links between a first node and a second node, determining an amount of network traffic on the network segment based on the first network traffic statistics, determining whether the amount of network traffic is above a first threshold, selecting a first network link from the network links that are shutdown when the amount of network traffic is above the first threshold; directing that the first network link be brought up; determining whether the amount of network traffic is below a second threshold less than the first threshold, selecting a second network link from the network links that are online when the amount of network traffic is below the second threshold, and directing that the second network link be shut down.Type: GrantFiled: December 19, 2013Date of Patent: December 18, 2018Assignee: Dell Products L.P.Inventor: Raman Geetha Gopalakrishnan
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Patent number: 9871919Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.Type: GrantFiled: January 24, 2017Date of Patent: January 16, 2018Assignee: West CorporationInventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
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Patent number: 9756488Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.Type: GrantFiled: December 13, 2016Date of Patent: September 5, 2017Assignee: West CorporationInventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
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Patent number: 9584990Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.Type: GrantFiled: July 14, 2014Date of Patent: February 28, 2017Assignee: West CorporationInventors: James K. Boutcher, Geetha Gopalakrishnan
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Patent number: 9553991Abstract: At least one inquiry message is received from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.Type: GrantFiled: January 26, 2016Date of Patent: January 24, 2017Assignee: West CorporationInventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
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Patent number: 9521527Abstract: An advanced automatic loop detection apparatus and method in short message service (SMS) two-way messaging is provided. The apparatus may receive a reply message from a mobile device, and detect whether a loop is occurring when the reply message is received from the mobile device.Type: GrantFiled: September 17, 2013Date of Patent: December 13, 2016Assignee: West CorporationInventors: Adam C. Caldwell, Geetha Gopalakrishnan, Kellan Stec
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Patent number: 9247066Abstract: A message processing application may be configured to receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent queue or whether the inquiry message should be responded to with an automated response stored in a database. In the case of the automated message failing to address the user's inquiry or if the automated responses do not appear to be relevant based on the comparison of the message content to automated response content then transmitting the inquiry message to the live agent queue.Type: GrantFiled: August 22, 2013Date of Patent: January 26, 2016Assignee: West CorporationInventors: Kellan Stec, Geetha Gopalakrishnan, James K. Boutcher
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Publication number: 20150180779Abstract: A system and method for power reduction in network equipment includes collecting network traffic statistics for a network segment that includes a plurality of network links between a first node and a second node, determining an amount of network traffic on the network segment based on the first network traffic statistics, determining whether the amount of network traffic is above a first threshold, selecting a first network link from the network links that are shutdown when the amount of network traffic is above the first threshold; directing that the first network link be brought up; determining whether the amount of network traffic is below a second threshold less than the first threshold, selecting a second network link from the network links that are online when the amount of network traffic is below the second threshold, and directing that the second network link be shut down.Type: ApplicationFiled: December 19, 2013Publication date: June 25, 2015Applicant: DELL PRODUCTS L.P.Inventor: Raman GEETHA GOPALAKRISHNAN
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Patent number: 8817968Abstract: A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.Type: GrantFiled: September 25, 2013Date of Patent: August 26, 2014Assignee: West CorporationInventors: James K. Boutcher, Geetha Gopalakrishnan