Abstract: A system and method for network support that addresses the needs of a cellular phone system which handles large volumes of information. The invention comprises a complex computer network for performing various tasks including data collection and processing, equipment inventory management, customer service, tactical surveillance, trend forecasting, modeling and other interrelated processes. The system incorporates state-of-the-art computer hardware and software into an engineering platform for providing a modular base to accommodate multiple applications as well as to ease integration of future applications.