Abstract: A system, and a corresponding method provide for automated repair of network-addressable components belonging to an enterprise. The system includes a service event filter that receives information related to the operation of the component and in real time determines if the received information indicates a serviceable event; and a service event analyzer coupled to the service event filter. The service event analyzer determines in real time an applicable procedure for repair or replacement of the component, and formats in real time the information related to the operation of the component and the applicable procedure into a machine-readable message. Finally, the system includes a serviceable event interface that provides in real time the machine-readable message to a remote service center and receives an indication related to dispatch of a replacement for the component.

Abstract: A method that comprises generating a first data structure relating a physical interface to a corresponding position in a support structure, generating a second data structure relating the physical interface to an address of a device in the support structure and, using the first and second data structures, generating a third data structure relating a physical characteristic of the device to the position of the device in the support structure.

Abstract: A method and apparatus for automatically monitoring Simple Network Manageable Devices. A processor accesses a memory storage device to retrieve a device definition file and an interface definition file associated with each interface referenced in the device definition file. The processor creates a Device-Type-Specific Formula-Monitor Definitions (DTSFMD) data structure based on information contained within the device definition file and the interface definition files and stores the DTSFMD data structure in the storage device. The processor accesses a communication network to retrieve information used to identify the types of devices and associated interfaces located within the communication network. Based on the retrieved information, the devices are identified as a router, a switch, a repeater or a device for which no monitoring is to occur.

Abstract: An intelligent management module application programming interface that facilitates use of network management software in multiple operating environments is provided. The intelligent API provides an interface that facilitates development of cross-platform software to support managed devices on a network. The intelligent API permits such software to work in a variety of operating environments with minimal code per device. The interface additionally provides features which minimize the development effort needed before a new device is supported by the management module. Features include a mechanism for engaging an SNMP session in all operating environments supported by the network management software. Additionally, a mechanism for easily adding buttons, with behavior dependent on the particular operating environment, to a user interface, as well as providing a help button for all environments, is provided.

Abstract: A system for adding functionality to a graphical user interface of a non-Java based, or native, application, using the Java programming language is provided. A Java window, or dialog, is configured to be accessible by a native application. While the native application is executed in a first thread, a Java dialog is launched in a second thread. Execution of the native application in the first thread is then continued. The Java dialog next calls the native application and registers itself with the native application. Also, the native code can control the Java dialog like other dialogs supported by the native code. A command for a Java dialog from a native application is routed to an invisible dialog. The invisible dialog passes that command to the Java dialog through a native interface connection. A very seamless integration between the Java and native code thus occurs. The graphical user interface operates and visually appears as if controlled from a single source of code.

Abstract: A system for adding functionality to a graphical user interface of a non-Java based, or native, application, using the Java programming language is provided. A Java window, or dialog, is configured to be accessible by a native application. While the native application is executed in a first thread, a Java dialog is launched in a second thread. Execution of the native application in the first thread is then continued. The Java dialog next calls the native application and registers itself with the native application. Also, the native code can control the Java dialog like other dialogs supported by the native code. A command for a Java dialog from a native application is routed to an invisible dialog. The invisible dialog passes that command to the Java dialog through a native interface connection. A very seamless integration between the Java and native code thus occurs. The graphical user interface operates and visually appears as if controlled from a single source of code.

Abstract: A method and apparatus for discovering, identifying and graphically representing network devices on a network. The devices are discovered by obtaining the gateway address of the management workstations and then reading the internet protocol address table and the ARP cache from each gateway via SNMP. Each address read is compared with existing IP addresses, and if new, device IDs are created and assigned. Select attributes are then assigned to each device and then the devices are then identified. The devices are identified by making a DNS request on the corresponding IP address to determine the network name of the device. The SNMP then obtains the system name and object ID (OID) for each of the devices. The OID is then compared and matched with known OIDs to identify the device. the devices are graphically connected and laid out by creating a submap based on the IP address and mask pairs for each device. The routers connected, the bridges are then connected and finally the repeaters are connected.

Abstract: A method and apparatus for displaying multiple communication network monitors having multiple monitoring intervals on a single graphical display. A user, through an input device, selects an object relating to a network monitor to be displayed on a graph and a processor retrieves network data from a communication network pertaining to the selected object. The display values for a line on the graphical display represented by the monitor are calculated by the processor such that, the line and any previously existing lines, are coherent in that the displayed parameters are consistent across the lines. Once the display values are calculated, the line is displayed on an output device. The user may additionally modify parameters associated with the monitor or add or delete a monitor. If the user modifies a parameter, the processor modifies the parameter and updates the display.