Patents by Inventor George Currie

George Currie has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11928011
    Abstract: Embodiments of systems and methods for enhanced drift remediation with causal methods and online model modification are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect drift in an Artificial Intelligence (AI) or Machine Learning (ML) model configured to make a prediction or a causal reasoning graphical or structural inference based upon input data, identify a root cause of the drift, and tag the input data with an indication of the root cause.
    Type: Grant
    Filed: October 22, 2021
    Date of Patent: March 12, 2024
    Assignee: Dell Products, L.P.
    Inventors: Said Tabet, Jeffery White, George Currie, Xin Ma
  • Publication number: 20230130376
    Abstract: Embodiments of systems and methods for enhanced drift remediation with causal methods and online model modification are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect drift in an Artificial Intelligence (AI) or Machine Learning (ML) model configured to make a prediction or a causal reasoning graphical or structural inference based upon input data, identify a root cause of the drift, and tag the input data with an indication of the root cause.
    Type: Application
    Filed: October 22, 2021
    Publication date: April 27, 2023
    Applicant: Dell Products, L.P.
    Inventors: Said Tabet, Jeffery White, George Currie, Xin Ma
  • Publication number: 20230126294
    Abstract: Embodiments of systems and methods for multi-observer, consensus-based ground truth are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect an observation overlap between two or more devices; identify a consensus between Artificial Intelligence (AI) or Machine Intelligence (ML) model inferences made based upon data received by the two or more devices; and in response to the identification, tag at least a subset of the data with a ground truth label.
    Type: Application
    Filed: October 22, 2021
    Publication date: April 27, 2023
    Applicant: Dell Products, L.P.
    Inventors: Said Tabet, Jeffery White, George Currie, Xin Ma
  • Publication number: 20230126842
    Abstract: Embodiments of systems and methods for model prediction confidence utilizing drift are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: identify drift with respect to an Artificial Intelligence (AI) or Machine Learning (ML) model; and adjust a confidence score of a prediction or inference produced by the AI/ML model based, at least in part, upon the drift.
    Type: Application
    Filed: October 22, 2021
    Publication date: April 27, 2023
    Applicant: Dell Products, L.P.
    Inventors: Said Tabet, Jeffery White, George Currie, Xin Ma
  • Publication number: 20230128081
    Abstract: Embodiments of systems and methods for automated identification of training datasets are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: receive a training dataset comprising a plurality of elements, tag an element of the training dataset with: (a) a first attribute representing a first characteristic detectable in the element, and (b) a second attribute representing a second characteristic not detectable in the element, and select a subset of the plurality of elements to train an Artificial Intelligence (AI) or Machine Learning (ML) model based, at least in part, upon the tag.
    Type: Application
    Filed: October 22, 2021
    Publication date: April 27, 2023
    Applicant: Dell Products, L.P.
    Inventors: Said Tabet, George Currie, Xin Ma, Jeffery White
  • Publication number: 20230126323
    Abstract: Embodiments of systems and methods for unsupervised data characterization utilizing drift are described. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: provide input data to an Artificial Intelligence (AI) or Machine Learning (ML) drift detector, where the AI/ML drift detector is associated with a characteristic undetectable in the input data; and receive a drift confidence score from the AI/ML drift detector.
    Type: Application
    Filed: October 22, 2021
    Publication date: April 27, 2023
    Applicant: Dell Products, L.P.
    Inventors: Said Tabet, Jeffery White, George Currie, Xin Ma
  • Publication number: 20230013470
    Abstract: A system for processing data is disclosed that includes an artificial intelligence (AI) model operating on a processor and configured to process an incoming data set to generate a data output. An AI model anomaly detection system operating on the processor and configured to receive the incoming data set and the data output and to generate an anomaly detection as a function of the incoming data set and the data output. An AI model anomaly analysis system operating on the processor and configured to receive the anomaly detection and the incoming data set and to generate AI model anomaly data. An AI model anomaly mitigation system operating on the processor and configured to receive the AI model anomaly data and to generate AI model anomaly correction data.
    Type: Application
    Filed: July 19, 2021
    Publication date: January 19, 2023
    Applicant: DELL PRODUCTS L.P.
    Inventors: Said Tabet, William Jeffery White, George Currie, Xin Ma
  • Publication number: 20140171212
    Abstract: Provided is a device for aiding an awareness of a golfer of a bend at an elbow of a leading arm of the golfer during a golf swing. The device comprises a forearm engaging surface operable to engage a forearm of the golfer, an upper arm contacting surface operable to reversibly connect an upper arm of the golfer; and a body connecting the forearm engaging surface to the upper arm contacting surface. The body is operable, when the forearm engaging surface is engaged with the forearm of the golfer, to move the upper arm contacting surface such that when the elbow of the leading arm of the golfer is straight, the upper arm contacting surface is in contact with the upper arm of the golfer and when the bend at the elbow is present the upper arm contacting surface is not in contact with the upper arm of the golfer.
    Type: Application
    Filed: December 13, 2013
    Publication date: June 19, 2014
    Inventor: William George Curry
  • Patent number: 7995740
    Abstract: Multiple communication types (e.g. chat, email, voice, etc.) are integrated into a call center. Embodiments can allow a single agent to handle multiple endpoints and multiple communication types. An agent user interface allows the agent to have control over accepting multiple communications and provides information to the agent about the communications and the customer. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system also provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system also provides for “blending” of different communication types to provide a single interface to the agent.
    Type: Grant
    Filed: February 10, 2006
    Date of Patent: August 9, 2011
    Assignee: Avaya Inc.
    Inventors: Andrew T. Busey, Mark Lovett Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight M. Moore, Edward C. Horvath, Kirschen Alcyone Seah, Stephen P. Zilko, Zhiyu Zhang, George Currie, Mohammed Ehtesham Hoq, Kenneth Lynn Bowen, Christopher Sanchez
  • Patent number: 7746362
    Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.
    Type: Grant
    Filed: February 10, 2006
    Date of Patent: June 29, 2010
    Assignee: Avaya Inc.
    Inventors: Andrew T. Busey, Mark Lovett Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight M. Moore, Edward C. Horvath, Kirschen Alcyone Seah, Stephen P. Zilko, Zhiyu Zhang, George Currie, Mohammed Ehtesham Hoq, Kenneth Lynn Bowen, Christopher Sanchez
  • Publication number: 20060203993
    Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.
    Type: Application
    Filed: February 10, 2006
    Publication date: September 14, 2006
    Inventors: Andrew Busey, Mark Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight Moore, Edward Horvath, Kirschen Seah, Stephen Zilko, Zhiyu Zhang, George Currie, Mohammed Hoq, Kenneth Bowen, Christopher Sanchez
  • Publication number: 20060188086
    Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.
    Type: Application
    Filed: February 10, 2006
    Publication date: August 24, 2006
    Inventors: Andrew Busey, Mark Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight Moore, Edward Horvath, Kirschen Seah, Stephen Zilko, Zhiyu Zhang, George Currie, Mohammed Hoq, Kenneth Bowen, Christopher Sanchez
  • Publication number: 20040057569
    Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.
    Type: Application
    Filed: September 29, 2003
    Publication date: March 25, 2004
    Applicant: Acuity Software
    Inventors: Andrew T. Busey, Mark Lovett Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight M. Moore, Edward C. Horvath, Kirschen Alcyone Seah, Stephen P. Zilko, Zhiyu Zhang, George Currie, Mohammed Ehtesham Hoq, Kenneth Lynn Bowen, Christopher Sanchez
  • Patent number: 6665395
    Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking.
    Type: Grant
    Filed: December 11, 1998
    Date of Patent: December 16, 2003
    Assignee: Avaya Technology Corp.
    Inventors: Andrew T. Busey, Mark Lovett Wells, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Dwight M. Moore, Edward C. Horvath, Kirschen Alcyone Seah, Stephen P. Zilko, Zhiyu Zhang, George Currie, Mohammed Ehtesham Hoq, Kenneth Lynn Bowen, Christopher Sanchez
  • Patent number: 6377944
    Abstract: A network-based customer interface allows a customer to receive automated information from a variety of data sources, or databases, including a knowledge base and frequently asked question database. The data sources are updated based on recording ongoing customer queries and transactions with the database. The updates can be reviewed before they are used to update the data sources. Customer authentication is performed so that the customer can be given an elevated level of service and so that any prior customer sessions can be used to help human agents know about the customer's situation.
    Type: Grant
    Filed: December 11, 1998
    Date of Patent: April 23, 2002
    Assignee: Avaya Technology Corp.
    Inventors: Andrew T. Busey, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Brett Morrison, Dwight M Moore, Kirschen Alcyone Seah, Rickey E. Chevrie, George Currie, Yuan Sylvia Tien
  • Patent number: 4097640
    Abstract: Foldable boxboard made by dry-laying cellulosic fibers and 1-10% starch. The boxboard has a weight of at least 210 g.s.m., a stiffness in the machine direction of at least 5.8 Kenley units, and a ratio of stiffness in the machine direction and in the cross-machine direction of substantially 1:1.
    Type: Grant
    Filed: December 16, 1976
    Date of Patent: June 27, 1978
    Assignee: Karl Kroyer St. Anne's Limited
    Inventors: Harold George Curry, Brian William Attwood, Derek Graham Walter White, John Mosgaard Christensen, Karl Kristian Kobs Kroyer
  • Patent number: 4074959
    Abstract: An apparatus for forming a multi-ply sheet of paper in which a first web of cellulosic fibers is dry formed and consolidated, a second web of cellulosic fibers is separately dry formed and consolidated, and the two thus consolidated webs are combined into a single multi-ply sheet of paper or paperboard.
    Type: Grant
    Filed: September 30, 1976
    Date of Patent: February 21, 1978
    Assignee: Karl Kroyer St. Anne's Limited
    Inventors: Harold George Curry, Brian William Attwood, Derek Graham Walter White
  • Patent number: 4011034
    Abstract: Apparatus for consolidating a dry-laid web of fibers comprising means for moistening the web, a heated surface, a backing which holds the moistened web against the heated surface, and at least two spaced apart pressure rolls which press against the backing to define with the heated surface pressure nips to increase the pressure on the web against the heated surface at the nips and wherein the backing holds the web against the heated surface between the nips.
    Type: Grant
    Filed: April 9, 1976
    Date of Patent: March 8, 1977
    Assignee: Karl Kroyer St. Anne's Limited
    Inventors: Harold George Curry, Brian William Attwood, Derek Graham Walter White, John Mosgaard Christensen, Karl Kristian Kobs Kroyer
  • Patent number: 3954554
    Abstract: A method and apparatus for making a multi-ply paper sheet wherein a first web is formed by wet-laying fibres and a second web is formed by dry-laying fibres, the two webs being combined to form a multi-ply sheet and wherein the dry-laid web is produced by depositing dry fibres on a supporting band and consolidating the web by hot moist pressing before transferring to the first wet-laid web.
    Type: Grant
    Filed: August 21, 1973
    Date of Patent: May 4, 1976
    Assignee: Karl Kroyer St. Anne's Limited
    Inventors: Harold George Curry, Brian William Attwood, Derek Graham Walter White