Patents by Inventor George Gorney

George Gorney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center routing
    Patent number: 8718272
    Abstract: A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.
    Type: Grant
    Filed: March 1, 2011
    Date of Patent: May 6, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Prashant B. Desai, Juan Vasquez, Chadd Thompson, George Gorney, Mayuresh Hegde, Parind S. Poi, Haridas Bhogade
  • CONTACT CENTER ROUTING
    Publication number: 20120224681
    Abstract: A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.
    Type: Application
    Filed: March 1, 2011
    Publication date: September 6, 2012
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventors: Prashant B. Desai, Juan Vasquez, Chadd Thompson, George Gorney, Mayuresh Hegde, Parind S. Poi, Haridas Bhogade