Abstract: A method for processing maintenance work orders includes: identifying a plurality of maintenance problems; generating a work order for each maintenance problem in a computer, including at least the location of each problem and the type of each problem; assigning each of the work orders to one of a plurality of technicians to fix each of the problems; entering data from each technician in the computer relating to the technician completing each work order, including at least the action taken to fix the problem and the elapsed time to complete the work order; and collecting the data from each of the work orders and analyzing the collected data with respect to at least one of the characteristics of similar types of problems stored in the computer.

Abstract: A method for processing maintenance work orders includes: identifying a maintenance problem; generating a work order for the maintenance problem in a computer, including at least the location of the problem and the type of the problem; assigning the work order to a technician; entering data from the technician in the computer relating to the technician completing the work order, including at least the action taken to fix the problem and the elapsed time to complete the work order; and comparing the elapsed time entered by the technician for the completed work order to a predetermined standard benchmark for the type of maintenance problem to measure the efficiency of the technician in fixing the problem.

Abstract: A data based work order system for maintaining and analyzing maintenance records, including work orders, technicians assigned, data from the maintenance performed, including the time required to perform the maintenance and any other desired information related to each work order. The system can analyze the data entered to perform various desired functions, such as comparing the time taken to perform a specific type of work order with a standard benchmark time for a comparable work order. The system can electronically interactively interact with the service technician as the work order progresses. The service technician can enter the actions taken into a system database, such as the start time, pauses, parts replaced or ordered, completion or non-completion.