Patents by Inventor George R. Melillo

George R. Melillo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Unscheduled event task processing system
    Patent number: 6721778
    Abstract: A task processing system such as a telephony call center and telephony call center management system downloads and processes unscheduled events such as inbound and outbound call records, in real time. A real time event server such as a real time call record server receives unscheduled events such as call records from an external record source, and places them in a real time call record table. The outbound campaign manager requests call records, and processes the real time call records in the same manner as other call records. A method for processing such real time events includes scheduling an ordered list of tasks, and commencing processing. When an unexpected event occurs, a predetermined task is selected in response to the event. The predetermined task is then integrated into the ordered list of scheduled tasks and processed.
    Type: Grant
    Filed: May 4, 1999
    Date of Patent: April 13, 2004
    Assignee: Concerto Services, Inc.
    Inventors: B. Scott Smith, George R. Melillo, Mark Jennings
  • Unscheduled event task processing system
    Patent number: 6141412
    Abstract: A task processing system such as a telephony call center and telephony call center management system downloads and processes unscheduled events such as inbound and outbound call records, in real time. A real time event server such as a real time call record server receives unscheduled events such as call records from an external record source, and places them in a real time call record table. The outbound campaign manager requests call records, and processes the real time call records in the same manner as other call records. A method for processing such real time events includes scheduling an ordered list of tasks, and commencing processing. When an unexpected event occurs, a predetermined task is selected in response to the event. The predetermined task is then integrated into the ordered list of scheduled tasks and processed.
    Type: Grant
    Filed: April 19, 1996
    Date of Patent: October 31, 2000
    Assignee: Davox Corporation
    Inventors: B. Scott Smith, George R. Melillo