Abstract: A customer originated and directed dispatching system to provide direct coordination of requested service to service providers without the need for intermediary dispatching assistance. A database stores records each documenting needed services and customer and service provider profiles. Processing circuitry (which may be one or several networked computers) performs a dispatching process which reviews these records, locates records indicating a need for immediate service, locates the customer, identifies potential service responders, carries out an auction for the requested service and collects a list of potential service provides with their bids and profiles. The processing circuitry also performs a monitoring process which monitors service provider's activities by reviewing the records, and automatically obtained service provider's activity information, and records customer and service provider performance ratings to the database.