Patents by Inventor Gerard T. Hagan, Jr.

Gerard T. Hagan, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Message delivery system
    Patent number: 6430271
    Abstract: A method and apparatus is disclosed that generates a message in response to an inquiry. The present invention generates such a message by applying the inquiry to a data table contained within a receiving device, wherein a call identifier is associated with the inquiry. An agent is then selected from an agent group corresponding to the call identifier. The call identifier is then supplied to an interface message device, wherein an agent message associated with the selected agent is chosen from an agent message database based upon the call identifier. The agent message is then supplied to the source of the inquiry.
    Type: Grant
    Filed: February 20, 1998
    Date of Patent: August 6, 2002
    Assignee: Aspect Communications Corporation
    Inventors: Jose Antonio DeJesus, Gerard T. Hagan, Jr., Elizabeth Anne Hoskin