Abstract: Systems and methods for information technology (IT) management, utilizing presence aware notification, are disclosed. In an implementation, the method includes receiving availability or online status of one or more users at an IT management server. The IT management server queries a monitoring database for one or more alerts. The one or more alerts are sent to the one or more users based on respective availability or online status.

Abstract: Multi-session connection across a trust boundary is described. In an embodiment, a trust boundary can be implemented to restrict access to resources in a secure region from an unsecure region. A connection can be established that is configured as a client-server connection from the secure region to the unsecure region across the trust boundary. A communication engine in the secure region can then control and maintain the established connection as a two-way simultaneous communication link to the unsecure region across the trust boundary such that session messages can be initiated for communication via the two-way simultaneous communication link from either of the secure region or the unsecure region.

Abstract: In a management system, computing devices collect sample performance values that describe utilization or usage of resources or processes. The sample performance values may be in the form of performance data or performance counters. Sample performance values are either sent or not sent to a management server, based on a delta value of a current collected sample performance value and a last current collected sample value. Plots may be constructed based on actual received sample performance values and interpolated, or estimated sample performance values based on a known frequency at which the sample performance values are collected.

Abstract: Systems and methods for information technology (IT) management, utilizing presence aware notification, are disclosed. In an implementation, the method includes receiving availability or online status of one or more users at an IT management server. The IT management server queries a monitoring database for one or more alerts. The one or more alerts are sent to the one or more users based on respective availability or online status.

Abstract: Multi-session connection across a trust boundary is described. In an embodiment, a trust boundary can be implemented to restrict access to resources in a secure region from an unsecure region. A connection can be established that is configured as a client-server connection from the secure region to the unsecure region across the trust boundary. A communication engine in the secure region can then control and maintain the established connection as a two-way simultaneous communication link to the unsecure region across the trust boundary such that session messages can be initiated for communication via the two-way simultaneous communication link from either of the secure region or the unsecure region.

Abstract: In a management system, computing devices collect sample performance values that describe utilization or usage of resources or processes. The sample performance values may in the form of performance data or performance counters. Sample performance values are either sent or not sent to a management server, based on a delta value of a current collected sample performance value and a last current collected sample value. Plots may be reconstructed based on actual received sample performance values and interpolated or estimated sample performance values based on a known frequency at which the sample performance values are collected.