Patents by Inventor Gilad Mordechai Saadoun

Gilad Mordechai Saadoun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Training a customer service system
    Patent number: 11151477
    Abstract: A system for executing a code for training an insurance response system, comprising at least one hardware processor adapted to: using a plurality of insurance attribute values, extracted from a received insurance claim to retrieve: at least one inquiry related to the insurance claim and at least one inquiry result, and historical insurance data related to the insurance claim; computing a similarity value indicative of a difference between the at least one inquiry result and a claim result; identifying in the historical insurance data a plurality of insurance conditions relevant to the claim result and the at least one inquiry result; identifying at least one insurance condition effecting the similarity value by analyzing data comprising the at least one inquiry and the plurality of insurance conditions; and training a protocol model of an insurance response system using the at least one insurance condition and the at least one inquiry.
    Type: Grant
    Filed: January 22, 2019
    Date of Patent: October 19, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Gilad Mordechai Saadoun, Mordechai Nisenson, Jonathan Bnayahu, Julian I. Kamil, Brian Gamage, John Tarcson
  • TRAINING A CUSTOMER SERVICE SYSTEM
    Publication number: 20200234182
    Abstract: A system for executing a code for training an insurance response system, comprising at least one hardware processor adapted to: using a plurality of insurance attribute values, extracted from a received insurance claim to retrieve: at least one inquiry related to the insurance claim and at least one inquiry result, and historical insurance data related to the insurance claim; computing a similarity value indicative of a difference between the at least one inquiry result and a claim result; identifying in the historical insurance data a plurality of insurance conditions relevant to the claim result and the at least one inquiry result; identifying at least one insurance condition effecting the similarity value by analyzing data comprising the at least one inquiry and the plurality of insurance conditions; and training a protocol model of an insurance response system using the at least one insurance condition and the at least one inquiry.
    Type: Application
    Filed: January 22, 2019
    Publication date: July 23, 2020
    Inventors: Gilad Mordechai Saadoun, Mordechai Nisenson, Jonathan Bnayahu, Julian I. Kamil, Brian Gamage, John Tarcson