Abstract: An apparatus in one embodiment comprises a processing platform that includes a plurality of processing devices each comprising a processor coupled to a memory. The processing platform is configured to implement at least a portion of one or more cloud-based systems. The processing platform further comprises an artifact details analysis module configured to determine one or more enterprise resource attributes required for resolving a request artifact, an enterprise resource identification module configured to identify one or more available enterprise resources associated with the one or more resource attributes required for resolving the request artifact, and an artifact-resource matching module configured to determine one of the identified available enterprise resources to assign to the request artifact based on one or more usage parameters attributed to the identified available resources and route the request artifact to the determined available enterprise resource.