Patents by Inventor Giuseppe Paleologo

Giuseppe Paleologo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and structure for automated crediting to customers for waiting
    Patent number: 8654965
    Abstract: A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.
    Type: Grant
    Filed: August 27, 2012
    Date of Patent: February 18, 2014
    Assignee: International Business Machines Corporation
    Inventors: Parijat Dube, Giuseppe A. Paleologo, Laura Wynter
  • METHOD AND STRUCTURE FOR AUTOMATED CREDITING TO CUSTOMERS FOR WAITING
    Publication number: 20120323646
    Abstract: A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.
    Type: Application
    Filed: August 27, 2012
    Publication date: December 20, 2012
    Applicant: International Business Machines Corporation
    Inventors: Parijat Dube, Giuseppe A. Paleologo, Laura Wynter
  • Method and structure for automated crediting to customers for waiting
    Patent number: 8284924
    Abstract: A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.
    Type: Grant
    Filed: July 25, 2006
    Date of Patent: October 9, 2012
    Assignee: International Business Machines Corporation
    Inventors: Parijat Dube, Giuseppe A. Paleologo, Laura Wynter
  • Method and structure for automated crediting to customers for waiting
    Publication number: 20080046385
    Abstract: A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.
    Type: Application
    Filed: July 25, 2006
    Publication date: February 21, 2008
    Applicant: International Business Machines Corporation
    Inventors: Parijat Dube, Giuseppe A. Paleologo, Laura Wynter
  • System and method for managing risk in services solution development
    Publication number: 20070192149
    Abstract: A system (and method, and method for deploying computing infrastructure) for planning for development of at least one services solution offering, includes a generating unit that generates an action plan for at least one portion of a development lifecycle of the services solution offering.
    Type: Application
    Filed: February 15, 2006
    Publication date: August 16, 2007
    Applicant: International Business Machines Corporation
    Inventors: Mary Helander, Kaan Katircioglu, Giuseppe Paleologo, Bonnie Ray
  • Method and apparatus for capacity optimization and planning in an on-demand computing environment
    Publication number: 20060277549
    Abstract: A method and apparatus are disclosed for determining the best cluster of computing resources to handle each of a plurality of workloads by optimally grouping multiple workloads and determining the best resource cluster to handle each group.
    Type: Application
    Filed: June 7, 2005
    Publication date: December 7, 2006
    Inventors: Ta-Hsin Li, Giuseppe Paleologo, Stephen Briggs
  • Design for outsourcing contracts
    Publication number: 20060167706
    Abstract: A method suitable for generating a legal contract between an offeror and an offeree. The method comprises the steps of determining a contractual attribute utility function based on offeror preferences; determining a contractual attribute utility function based on offeree preferences; and generating a legal consideration profile by correlating the attribute utility functions based on both the offeror and offeree preferences.
    Type: Application
    Filed: January 21, 2005
    Publication date: July 27, 2006
    Applicant: International Business Machines Corporation
    Inventors: Christopher Kenyon, Hendrik Lang, Giuseppe Paleologo
  • Process and system for defining services within an information technology offering
    Publication number: 20040186785
    Abstract: A process (and system) for defining transactions in an information technology offering, includes listing each transaction and service that may be delivered over a computer network under the information technology offering, and partitioning each transaction and service into different classes.
    Type: Application
    Filed: March 19, 2003
    Publication date: September 23, 2004
    Applicant: International Business Machines Corporation
    Inventors: Mack Basil, Giuseppe Paleologo, Logan Scott, Samer Takriti