Abstract: The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement that indicates whether (and optionally, to what degree) the dialog sequence requires monitoring by a service agent. In addition, instances of the dialog sequences in calls are prioritized based on an indication of caller intelligibility during (i) prior dialog sequences in the current call, and (ii) prior calls involving the same caller and/or the same contact identifier (e.g., telephone number, email address, Internet Protocol address, etc.).

Abstract: The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement that indicates whether (and optionally, to what degree) the dialog sequence requires monitoring by a service agent. In addition, instances of the dialog sequences in calls are prioritized based on an indication of caller intelligibility during (i) prior dialog sequences in the current call, and (ii) prior calls involving the same caller and/or the same contact identifier (e.g., telephone number, email address, Internet Protocol address, etc.).

Abstract: The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement that indicates whether (and optionally, to what degree) the dialog sequence requires monitoring by a service agent. In the first illustrative embodiment, a partial ordering enables some dialog sequences to appear in a different order in that of the IVR script when it is advantageous to do so. In the second illustrative embodiment, each dialog sequence that requires human monitoring is recorded and packaged into an agent-review task that is subsequently sent to an available service agent for review.

Abstract: A process, apparatus and system are disclosed for verifying the authenticity of a user before providing the user with a desired service. The process involves first receiving a request from the user. Next, a question set is fetched corresponding to the user. The question set concerns information of a private nature that someone with rightful access to the desired services should know. The question set has at least one question and a possible answer or list of possible answers corresponding to the question. The question is then transmitted to the user along with the possible answer(s). After receiving a response from the user, a record is made whether the response correctly identified the possible answer as being correct or not. Finally, after the number of questions transmitted to the user reaches a predetermined number, a determination is made whether the number of incorrect responses exceeds a certain limit.

Abstract: A light-weight, corrosion-resistant, readily installed bridge deck is formed of modular deck panels spliced to each other on site. Each of the deck panels is shop-fabricated by longitudinally welding flanges of adjacently placed multi-void extruded aluminum alloy structural elements. Transfer splices of longitudinally adjacent elongate elements are made by providing shear elements connecting individual elongate structural elements of each deck panel end-to-end prior to longitudinal welding of adjacent elongate elements, with the end joints between the elongate elements being arrayed in a staggered manner. A safety rail system is mounted to run alongside and above outer edges of the finished bridge deck mounted to a system of support girders.

Abstract: A light-weight, corrosion-resistant, readily installed bridge deck is formed of modular deck panels spliced to each other on site. Each of the deck panels is shop-fabricated by longitudinally welding flanges of adjacently placed multi-void extruded aluminum alloy structural elements. Transfer splices of longitudinally adjacent elongate elements are made by providing shear elements connecting individual elongate structural elements of each deck panel end-to-end prior to longitudinal welding of adjacent elongate elements, with the end joints between the elongate elements being arrayed in a staggered manner. A safety rail system is mounted to run alongside and above outer edges of the finished bridge deck mounted to a system of support girders.

Abstract: A light-weight, corrosion-resistant, readily installed bridge deck is formed of modular deck panels spliced to each other on site. Each of the deck panels is shop-fabricated by longitudinally welding flanges of adjacently placed multi-void extruded aluminum alloy structural elements. Transfer splices of longitudinally adjacent elongate elements are made by providing shear elements connecting individual elongate structural elements of each deck panel end-to-end prior to longitudinal welding of adjacent elongate elements, with the end joints between the elongate elements being arrayed in a staggered manner. A safety rail system is mounted to run alongside and above outer edges of the finished bridge deck mounted to a system of support girders.

Abstract: A light-weight, corrosion-resistant, readily installed bridge deck is formed of modular deck panels spliced to each other on site. Each of the deck panels is shop-fabricated by longitudinally welding flanges of adjacently placed multi-void extruded aluminum alloy structural elements. Transfer splices of longitudinally adjacent elongate elements are made by providing shear elements connecting individual elongate structural elements of each deck panel end-to-end prior to longitudinal welding of adjacent elongate elements, with the end joints between the elongate elements being arrayed in a staggered manner. A safety rail system is mounted to run alongside and above outer edges of the finished bridge deck mounted to a system of support girders.

Abstract: Tailored aluminum blanks, such as structural automotive components, are formed by gas tungsten arc welding a plurality of aluminum or aluminum-alloy sections. Preferably, a backup plate having a shallow longitudinal groove or a plurality of longitudinal grooves and a beveled electrode are employed. A preferred embodiment comprises the use of a multi-torch assembly for initial cleaning and subsequent smoothing of the resulting weld.

Abstract: A spot welding apparatus adapted particularly for joining aluminum workpieces utilizes a twisting or vibrating motion to break up oxides on the workpiece surface for improved welding and increased welding tip life. In one embodiment, a vibration inducing device is fixed to the electrode holder of a spot welding apparatus for vibrating the electrode tip during welding. In another embodiment, a camming mechanism rotates the electrode tip of the spot welding head in response to the spot welding head contacting the workpiece surface. The electrode tip rotates or twists in a limited arc after the tip contacts the workpiece to break up oxides on the workpiece surface. The electrode tip, upon removal from the workpiece surface, reverses its rotation for subsequent spot welding and to minimize the possibility of the electrode sticking to the workpiece.