Patents by Inventor Glen Clodore

Glen Clodore has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12081700
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Grant
    Filed: August 18, 2023
    Date of Patent: September 3, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Publication number: 20240236235
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Application
    Filed: August 18, 2023
    Publication date: July 11, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Publication number: 20240137444
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Application
    Filed: August 17, 2023
    Publication date: April 25, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Patent number: 11770476
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Grant
    Filed: October 27, 2022
    Date of Patent: September 26, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Publication number: 20230123022
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Application
    Filed: October 27, 2022
    Publication date: April 20, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Patent number: 11516343
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Grant
    Filed: June 24, 2021
    Date of Patent: November 29, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Publication number: 20220046129
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Application
    Filed: June 24, 2021
    Publication date: February 10, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith
  • Patent number: 11076047
    Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
    Type: Grant
    Filed: February 24, 2021
    Date of Patent: July 27, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Glen Clodore, Matthew Smith