Patents by Inventor Glenn Wilensky

Glenn Wilensky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Instant message contact router
    Patent number: 7975009
    Abstract: A method and apparatus are provided for processing an instant message within a system having a plurality agents for handling the instant message. The method includes the step of a buffer sever detecting an arrival of the instant message. The method also includes the steps of sending the instant message to one of a plurality of messages queues associated with the buffer server pending availability of one of the plurality of agents to handle the instant message and automatically generating and sending a status message to a source of the instant message while the message is in the message queue based upon the status of the instant message in the message queue.
    Type: Grant
    Filed: October 25, 2004
    Date of Patent: July 5, 2011
    Assignee: Aspect Software, Inc.
    Inventor: Glenn Wilensky
  • Instant message contact router
    Publication number: 20060089971
    Abstract: A method and apparatus are provided for processing an instant message within a system having a plurality agents for handling the instant message. The method includes the step of a buffer sever detecting an arrival of the instant message. The method also includes the steps of sending the instant message to one of a plurality of messages queues associated with the buffer server pending availability of one of the plurality of agents to handle the instant message and automatically generating and sending a status message to a source of the instant message while the message is in the message queue based upon the status of the instant message in the message queue.
    Type: Application
    Filed: October 25, 2004
    Publication date: April 27, 2006
    Inventor: Glenn Wilensky