Patents by Inventor Godofredo Orama

Godofredo Orama has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time user communication sentiment detection for dynamic anomaly detection and mitigation
    Patent number: 12694228
    Abstract: System and methods for real-time user communication sentiment detection for dynamic anomaly detection and mitigation are disclosed herein. An indication of an interaction between a user of a wireless telecommunication network and an operator of the wireless telecommunication network can be obtained. A timeseries indicating a sentiment associated with the user during the interaction at different points in time can be determined. A criterion indicating a negative sentiment associated with the timeseries can be obtained. Whether the timeseries includes an anomaly can be determined by determining whether at least a portion of the timeseries satisfies the criterion. Upon determining that the timeseries includes the anomaly, a notification indicating that the wireless telecommunication operator needs assistance can be created.
    Type: Grant
    Filed: March 24, 2023
    Date of Patent: July 28, 2026
    Assignee: T-Mobile USA, Inc.
    Inventors: Varaprasad R. Moturi, Wendy I. Neal, Godofredo Orama, Manjushree Patterson, Matthew Carag Santiago, Rathinayagam Velusamy
  • REAL-TIME USER COMMUNICATION SENTIMENT DETECTION FOR DYNAMIC ANOMALY DETECTION AND MITIGATION
    Publication number: 20240320443
    Abstract: System and methods for real-time user communication sentiment detection for dynamic anomaly detection and mitigation are disclosed herein. An indication of an interaction between a user of a wireless telecommunication network and an operator of the wireless telecommunication network can be obtained. A timeseries indicating a sentiment associated with the user during the interaction at different points in time can be determined. A criterion indicating a negative sentiment associated with the timeseries can be obtained. Whether the timeseries includes an anomaly can be determined by determining whether at least a portion of the timeseries satisfies the criterion. Upon determining that the timeseries includes the anomaly, a notification indicating that the wireless telecommunication operator needs assistance can be created.
    Type: Application
    Filed: March 24, 2023
    Publication date: September 26, 2024
    Inventors: Varaprasad R. Moturi, Wendy I. Neal, Godofredo Orama, Manjushree Patterson, Matthew Carag Santiago, Rathinayagam Velusamy