Abstract: An apparatus and a method are provided for building a spoken language understanding model. Labeled data may be obtained for a target application. A new classification model may be formed for use with the target application by using the labeled data for adaptation of an existing classification model. In some implementations, the existing classification model may be used to determine the most informative examples to label.

Abstract: Disclosed is a method and apparatus for responding to an inquiry from a client via a network. The method and apparatus receive the inquiry from a client via a network. Based on the inquiry, question-answer pairs retrieved from the network are analyzed to determine a response to the inquiry. The QA pairs are not predefined. As a result, the QA pairs have to be analyzed in order to determine whether they are responsive to a particular inquiry. Questions of the QA pairs may be repetitive and, without more, will not be useful in determining whether their corresponding answer responds to an inquiry.

Abstract: Disclosed herein is a system, method and computer readable medium storing instructions related to semantic and syntactic information in a language understanding system. The method embodiment of the invention is a method for classifying utterances during a natural language dialog between a human and a computing device. The method comprises receiving a user utterance; generating a semantic and syntactic graph associated with the received utterance, extracting all n-grams as features from the generated semantic and syntactic graph and classifying the utterance. Classifying the utterance may be performed any number of ways such as using the extracted n-grams, a syntactic and semantic graphs or writing rules.

Abstract: The invention relates to a system and method for gathering data for use in a spoken dialog system. An aspect of the invention is generally referred to as an automated hidden human that performs data collection automatically at the beginning of a conversation with a user in a spoken dialog system. The method comprises presenting an initial prompt to a user, recognizing a received user utterance using an automatic speech recognition engine and classifying the recognized user utterance using a spoken language understanding module. If the recognized user utterance is not understood or classifiable to a predetermined acceptance threshold, then the method re-prompts the user. If the recognized user utterance is not classifiable to a predetermined rejection threshold, then the method transfers the user to a human as this may imply a task-specific utterance. The received and classified user utterance is then used for training the spoken dialog system.

Abstract: Natural language query translation may be provided. A statistical model may be trained to detect domains according to a plurality of query click log data. Upon receiving a natural language query, the statistical model may be used to translate the natural language query into an action. The action may then be performed and at least one result associated with performing the action may be provided.

Abstract: Joint decoding of words and tags may be provided. Upon receiving an input from a user comprising a plurality of elements, the input may be decoded into a word lattice comprising a plurality of words. A tag may be assigned to each of the plurality of words and a most-likely sequence of word-tag pairs may be identified. The most-likely sequence of word-tag pairs may be evaluated to identify an action request from the user.

Abstract: A machine-readable medium may include a group of reusable components for building a spoken dialog system. The reusable components may include a group of previously collected audible utterances. A machine-implemented method to build a library of reusable components for use in building a natural language spoken dialog system may include storing a dataset in a database. The dataset may include a group of reusable components for building a spoken dialog system. The reusable components may further include a group of previously collected audible utterances. A second method may include storing at least one set of data. Each one of the at least one set of data may include ones of the reusable components associated with audible data collected during a different collection phase.

Abstract: Processes capable of accepting linguistic input in one or more languages are generated by re-using existing linguistic components associated with a different anchor language, together with machine translation components that translate between the anchor language and the one or more languages. Linguistic input is directed to machine translation components that translate such input from its language into the anchor language. Those existing linguistic components are then utilized to initiate responsive processing and generate output. Optionally, the output is directed through the machine translation components. A language identifier can initially receive linguistic input and identify the language within which such linguistic input is provided to select an appropriate machine translation component.

Abstract: An apparatus and a method for preserving privacy in natural language databases are provided. Natural language input may be received. At least one of sanitizing or anonymizing the natural language input may be performed to form a clean output. The clean output may be stored.

Abstract: A system and method are disclosed for providing semi-supervised learning for a spoken language understanding module using semantic role labeling. The method embodiment relates to a method of generating a spoken language understanding module. Steps in the method comprise selecting at least one predicate/argument pair as an intent from a set of the most frequent predicate/argument pairs for a domain, labeling training data using mapping rules associated with the selected at least one predicate/argument pair, training a call-type classification model using the labeled training data, re-labeling the training data using the call-type classification model and iteratively several of the above steps until training set labels converge.

Abstract: A system and a method are provided. A textual transcript of a recorded voice communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a group of communications, based at least in part on the textual transcript of the recorded voice communication and the text from the non-voice communication.

Abstract: Task list linking may be provided. Upon receiving an input from a user, the input may be translated into at least one actionable item. The at least one actionable item may be linked to a data source and displayed to the user.

Abstract: A machine-readable medium may include a group of reusable components for building a spoken dialog system. The reusable components may include a group of previously collected audible utterances. A machine-implemented method to build a library of reusable components for use in building a natural language spoken dialog system may include storing a dataset in a database. The dataset may include a group of reusable components for building a spoken dialog system. The reusable components may further include a group of previously collected audible utterances. A second method may include storing at least one set of data. Each one of the at least one set of data may include ones of the reusable components associated with audible data collected during a different collection phase.

Abstract: An apparatus and a method for preserving privacy in natural language databases are provided. Natural language input may be received. At least one of sanitizing or anonymizing the natural language input may be performed to form a clean output. The clean output may be stored.

Abstract: Disclosed is a method and apparatus for responding to an inquiry from a client via a network. The method and apparatus receive the inquiry from a client via a network. Based on the inquiry, question-answer pairs retrieved from the network are analyzed to determine a response to the inquiry. The QA pairs are not predefined. As a result, the QA pairs have to be analyzed in order to determine whether they are responsive to a particular inquiry. Questions of the QA pairs may be repetitive and similar to one another even for very different subjects, and without additional contextual and meta-level information, are not useful in determining whether their corresponding answer responds to an inquiry.

Abstract: A system and method are disclosed for providing semi-supervised learning for a spoken language understanding module using semantic role labeling. The method embodiment relates to a method of generating a spoken language understanding module. Steps in the method comprise selecting at least one predicate/argument pair as an intent from a set of the most frequent predicate/argument pairs for a domain, labeling training data using mapping rules associated with the selected at least one predicate/argument pair, training a call-type classification model using the labeled training data, re-labeling the training data using the call-type classification model and iteratively several of the above steps until training set labels converge.

Abstract: Training for a statistical dialog manager may be provided. A plurality of log data associated with an intent may be received, and at least one step associated with completing the intent according to the plurality of log data may be identified. An understanding model associated with the intent may be created, including a plurality of queries mapped to the intent. In response to receiving a natural language query from a user that is associated with the intent a response to the user may be provided according to the understanding model.

Abstract: Sentence simplification may be provided. A spoken phrase may be received and converted to a text phrase. An intent associated with the text phrase may be identified. The text phrase may then be reformatted according to the identified intent and a task may be performed according to the reformatted text phrase.

Abstract: Domain detection training in a spoken language understanding system may be provided. Log data associated with a search engine, each associated with a search query, may be received. A domain label for each search query may be identified and the domain label and link data may be provided to a training set for a spoken language understanding model.

Abstract: The invention relates to a system and method for gathering data for use in a spoken dialog system. An aspect of the invention is generally referred to as an automated hidden human that performs data collection automatically at the beginning of a conversation with a user in a spoken dialog system. The method comprises presenting an initial prompt to a user, recognizing a received user utterance using an automatic speech recognition engine and classifying the recognized user utterance using a spoken language understanding module. If the recognized user utterance is not understood or classifiable to a predetermined acceptance threshold, then the method re-prompts the user. If the recognized user utterance is not classifiable to a predetermined rejection threshold, then the method transfers the user to a human as this may imply a task-specific utterance. The received and classified user utterance is then used for training the spoken dialog system.