Abstract: In an approach for providing tagging for problem resolution that works across multiple collaboration channels, a processor receives an indication of a problem statement. A processor monitors a collaboration channel for a new tag. A processor analyzes the new tag to determine a type of tag. A processor sends a notification of the new tag to the collaboration channel. A processor stores the new tag to a database of tags. A processor forms a cluster of correlated tags. A processor sends a notification of the cluster of correlated tags and a recommended action. A processor monitors the collaboration channel for an information request. A processor matches the information request with at least one tag in the database. A processor sends a notification of matches of the information request with the at least one tag found to the collaboration channel. A processor updates the tags with received information.

Abstract: In an approach for providing a dynamic definition of a problem statement during an IT critical situation with an associated conflict resolution, a processor receives an initial problem definition. A processor identifies related social collaboration channels associated with the initial problem definition. A processor updates users within the related social collaboration channels. A processor determines there is at least one problem update from the related social collaboration channels. A processor identifies a set of subject matter experts who are relevant to the initial problem definition. A processor initiates a different social collaboration channel for the set of subject matter experts. A processor determines a consensus to a solution to the initial problem definition is gained by the set of subject matter experts. A processor updates the initial problem definition to include the solution.

Abstract: In an approach for dynamically ranking SMEs, based on the SMEs' activities during a critical situation, a processor identifies SMEs to work in a collaboration channel. A processor monitors an activity of the SME within the collaboration channel. A processor receives information from the monitored activity. A processor analyzes the information from the monitored activity. A processor updates a database that contains details about a plurality of SMEs.

Abstract: In an approach for dynamically determining a suitable SME for a particular critical situation, a processor receives an initial problem statement. A processor constructs a collaboration channel associated with the initial problem statement. A processor identifies an SME based on a rating that associates the SME with the initial problem statement. A processor sends an invitation to the SME to join the collaboration channel.

Abstract: In a method for provisioning a virtual machine, a processor rates a plurality of software images that include a first software image and a second software image. A processor provisions the virtual machine with the first software image in a first state and the second software image in a second state, wherein the second software image is rated higher than the first software image.

Abstract: A method and associated systems for enabling digital asset reuse. Users are each associated with a collection of digital assets and each user and each asset is assigned an eminence value. When a first user initially accesses an asset, the asset is copied to the first user's collection, thus indicating the first user's favorable view of the asset. When a second user accesses the first user's copy, the asset is copied to the second user's collection, and the eminence of the first user and of the asset are increased. If a third user accesses the second user's copy, the asset is copied to the third user's collection and eminence values of the first and second users and of the asset increase. The second user may locate an asset in the first user's collection through means that include the second user's decision to “follow” the first user.

Abstract: A method, system and computer program product for increasing the sales of a retailer. A unit, referred to herein as the “retailer promotions device,” generates a group offer for a set of users/customers to purchase a product based on intelligent analytics (e.g., real-time attributes/dynamics such as the strategy in selling the remaining inventory). A group offer refers to an offer to sell a product at a promotional price if a number of users (e.g., users of mobile devices and/or customers online and/or customers in a physical store) agree to purchase the product at the promotional price within a time period. The group offer is sent to targeted users/customers via online and mobile devices as well as via electronic displays and kiosks in the physical store. By using real-time attributes/dynamics to generate group offers that can be sent to targeted users/customers, the sales of the retailer are likely to be increased.

Abstract: In a method for provisioning a virtual machine, a processor rates a plurality of software images that include a first software image and a second software image. A processor provisions the virtual machine with the first software image in a first state and the second software image in a second state, wherein the second software image is rated higher than the first software image.

Abstract: A system and method for designing a dial plan for Voice over Internet Protocol (VoIP) systems includes generating an abstract dial plan design which is platform independent, the dial plan including rules for routing communications in a VoIP network structure. The dial plan is validated through simulations prior to deployment to evaluate the dial plan performance under simulated conditions. The dial plan design is translated to provide compatibility with a deployed network using platform specific configuration adaptors.

Abstract: A method, system and computer program product for increasing the sales of a retailer. A unit, referred to herein as the “retailer promotions device,” generates a group offer for a set of users/customers to purchase a product based on intelligent analytics (e.g., real-time attributes/dynamics such as the strategy in selling the remaining inventory). A group offer refers to an offer to sell a product at a promotional price if a number of users (e.g., users of mobile devices and/or customers online and/or customers in a physical store) agree to purchase the product at the promotional price within a time period. The group offer is sent to targeted users/customers via online and mobile devices as well as via electronic displays and kiosks in the physical store. By using real-time attributes/dynamics to generate group offers that can be sent to targeted users/customers, the sales of the retailer are likely to be increased.

Abstract: A method, system and computer program product for increasing the sales of a retailer. A unit, referred to herein as the “retailer promotions device,” generates a group offer for a set of users/customers to purchase a product based on intelligent analytics (e.g., real-time attributes/dynamics such as the strategy in selling the remaining inventory). A group offer refers to an offer to sell a product at a promotional price if a number of users (e.g., users of mobile devices and/or customers online and/or customers in a physical store) agree to purchase the product at the promotional price within a time period. The group offer is sent to targeted users/customers via online and mobile devices as well as via electronic displays and kiosks in the physical store. By using real-time attributes/dynamics to generate group offers that can be sent to targeted users/customers, the sales of the retailer are likely to be increased.

Abstract: Techniques for intelligent and automatic control of sensors for capturing data associated with real time events. Preferably, the sensors are associated with a multimedia database system. For example, a technique for controlling one or more sensors used to capture data associated with an event comprises the following steps/operations. First, sensor data captured in accordance with the event is processed. Then, the one or more sensors are automatically controlled based on information pertaining to the continual activity of at least one of one or more objects and one or more persons associated with the event in real time obtained using at least a portion of the processed data captured in accordance with the event.

Abstract: The creation of multiple personae in mobile devices. Access to personae is controlled based on the persona that is currently active. The creation or existence of different personae helps prevent data leakage or loss, in that any or all of the following characteristics, by way of example, may be manifested: business data and applications are firewalled from applications or other items associated with personal use; connectivity of the device is controlled; resources (such cameras, GPS, other sensors, etc.) on the device are controlled; data are protected even if removable storage or the device itself are lost.

Abstract: An electronic chronicling method and system that automatically captures, stores, and organizes various aspects of business processes in real-time. The system allows different role players to analyze, mine, and share selected performance metrics of business processes in the context of various measures involved, including users, systems, applications, processes, etc. The system enables users to analyze and utilize sortable performance metrics with varying degrees of specificity and detail. This analysis and utilization provides an efficient means for the real-time streamlining and optimization of business processes.

Abstract: A method, system and computer program product for increasing the sales of a retailer. A unit, referred to herein as the “retailer promotions device,” generates a group offer for a set of users/customers to purchase a product based on intelligent analytics (e.g., real-time attributes/dynamics such as the strategy in selling the remaining inventory). A group offer refers to an offer to sell a product at a promotional price if a number of users (e.g., users of mobile devices and/or customers online and/or customers in a physical store) agree to purchase the product at the promotional price within a time period. The group offer is sent to targeted users/customers via online and mobile devices as well as via electronic displays and kiosks in the physical store. By using real-time attributes/dynamics to generate group offers that can be sent to targeted users/customers, the sales of the retailer are likely to be increased.

Abstract: Techniques are provided for providing physical routes to target locations. The techniques include obtaining at least one target location from at least one user; determining at least one physical route to said at least one target location; and displaying said at least one determined physical route through a sequence of at least one sign display, wherein each sign display are configured to display a plurality of physical routes.

Abstract: The creation of multiple personae in mobile devices. Access to personae is controlled based on the persona that is currently active. The creation or existence of different personae helps prevent data leakage or loss, in that any or all of the following characteristics, by way of example, may be manifested: business data and applications are firewalled from applications or other items associated with personal use; connectivity of the device is controlled; resources (such cameras, GPS, other sensors, etc.) on the device are controlled; data are protected even if removable storage or the device itself are lost.

Abstract: A system and method for designing a dial plan for Voice over Internet Protocol (VoIP) systems includes generating an abstract dial plan design which is platform independent, the dial plan including rules for routing communications in a VoIP network structure. The dial plan is validated through simulations prior to deployment to evaluate the dial plan performance under simulated conditions. The dial plan design is translated to provide compatibility with a deployed network using platform specific configuration adaptors.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Abstract: A performance data mining system combines detailed sensor analysis data with other data sources to discover interesting patterns/rules for performance and utilizes real time sensor analysis to dynamically derive mining results in real time during an event. The system automatically generates advice/strategy and predictions based on specified criteria.