Patents by Inventor Gopal Sarda

Gopal Sarda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11720756
    Abstract: The present approaches are generally related to an agent automation framework that is capable of extracting meaning from user utterances, such as requests received by a virtual agent (e.g., a chat agent), and suitably responding to these user utterances. In certain aspects, the agent automation framework includes a NLU framework and an intent-entity model having defined intents and entities that are associated with sample utterances. The NLU framework may include a meaning extraction subsystem designed to generate meaning representations for the sample utterances of the intent-entity model to construct an understanding model, as well as generate meaning representations for a received user utterance to construct an utterance meaning model. The disclosed NLU framework may include a meaning search subsystem that is designed to search the meaning representations of the understanding model to locate matches for meaning representations of the utterance meaning model.
    Type: Grant
    Filed: October 19, 2021
    Date of Patent: August 8, 2023
    Assignee: ServiceNow, Inc.
    Inventors: Edwin Sapugay, Gopal Sarda
  • Publication number: 20220036012
    Abstract: The present approaches are generally related to an agent automation framework that is capable of extracting meaning from user utterances, such as requests received by a virtual agent (e.g., a chat agent), and suitably responding to these user utterances. In certain aspects, the agent automation framework includes a NLU framework and an intent-entity model having defined intents and entities that are associated with sample utterances. The NLU framework may include a meaning extraction subsystem designed to generate meaning representations for the sample utterances of the intent-entity model to construct an understanding model, as well as generate meaning representations for a received user utterance to construct an utterance meaning model. The disclosed NLU framework may include a meaning search subsystem that is designed to search the meaning representations of the understanding model to locate matches for meaning representations of the utterance meaning model.
    Type: Application
    Filed: October 19, 2021
    Publication date: February 3, 2022
    Inventors: Edwin Sapugay, Gopal Sarda
  • Publication number: 20220019936
    Abstract: A specification of a desired target field for machine learning prediction and one or more tables storing machine learning training data are received. Within the one or more tables, eligible machine learning features for building a machine learning model to perform a prediction for the target field are identified. The eligible machine learning features are evaluated using a pipeline of different evaluations to successively filter out one or more of the eligible machine learning features to identify a set of recommended machine learning features among the eligible machine learning features. The set of recommended machine learning features is provided for use in building the machine learning model.
    Type: Application
    Filed: July 17, 2020
    Publication date: January 20, 2022
    Inventors: Gopal Sarda, Sravan Ramachandran, Seganrasan Subramanian, Baskar Jayaraman
  • Patent number: 11205052
    Abstract: The present approaches are generally related to an agent automation framework that is capable of extracting meaning from user utterances, such as requests received by a virtual agent (e.g., a chat agent), and suitably responding to these user utterances. In certain aspects, the agent automation framework includes a NLU framework and an intent-entity model having defined intents and entities that are associated with sample utterances. The NLU framework may include a meaning extraction subsystem designed to generate meaning representations for the sample utterances of the intent-entity model to construct an understanding model, as well as generate meaning representations for a received user utterance to construct an utterance meaning model. The disclosed NLU framework may include a meaning search subsystem that is designed to search the meaning representations of the understanding model to locate matches for meaning representations of the utterance meaning model.
    Type: Grant
    Filed: August 27, 2019
    Date of Patent: December 21, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Edwin Sapugay, Gopal Sarda
  • Publication number: 20210004441
    Abstract: The present approaches are generally related to an agent automation framework that is capable of extracting meaning from user utterances, such as requests received by a virtual agent (e.g., a chat agent), and suitably responding to these user utterances. In certain aspects, the agent automation framework includes a NLU framework and an intent-entity model having defined intents and entities that are associated with sample utterances. The NLU framework may include a meaning extraction subsystem designed to generate meaning representations for the sample utterances of the intent-entity model to construct an understanding model, as well as generate meaning representations for a received user utterance to construct an utterance meaning model. The disclosed NLU framework may include a meaning search subsystem that is designed to search the meaning representations of the understanding model to locate matches for meaning representations of the utterance meaning model.
    Type: Application
    Filed: August 27, 2019
    Publication date: January 7, 2021
    Inventors: Edwin Sapugay, Gopal Sarda