Abstract: A customer attempts to deposit a check and receives an unacceptable decision. An automated decision process is initiated to evaluate the unacceptable decision based on governmental regulations, transaction details, customer profile information, and/or bank business rules. A new decision is automatically provided to the customer based on the automated decision process's decision.

Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.

Abstract: A customer attempts to deposit a check and receives an unacceptable decision. An automated decision process is initiated to evaluate the unacceptable decision based on governmental regulations, transaction details, customer profile information, and/or bank business rules. A new decision is automatically provided to the customer based on the automated decision process's decision.

Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.

Abstract: A filter driver arranged to be executed on a processor of a terminal. The filter driver, when executed, is arranged to (i) receive a request for a first resource relating to a device installed in the terminal; (ii) determine if the requested first resource is appropriate for the device; and (iii) provide a second resource if the first resource is inappropriate for the device.

Abstract: A method of generating a heartbeat signal for an application comprising one or more objects that may enter a halt state is described. The method comprises: sending a status request to a defined interface on each object; and monitoring responses to the status requests to ascertain if each object is operating normally or in a halt state. The method further comprises: generating an application valid signal in the event that each object is operating normally; transmitting the application valid signal, if generated, to a monitoring component independent of the application; and generating at the monitoring component a heartbeat valid signal in response to receipt of the application valid signal.

Abstract: A method of updating serialized objects is described. The method comprises: loading a file containing at least one serialized object; identifying classes within the loaded file; ascertaining one or more properties associated with each identified class; and ascertaining for each of the one or more ascertained properties (i) any defined value, and (ii) any alternative values to the defined value. The method further comprises creating a data set to represent (i) the identified classes and (ii) the ascertained properties associated with those classes, where each property includes (a) the defined value and (b) a list of the alternative values that may be selected instead of that defined value. The method further comprises: visually representing the created class data set; and allowing a user to update the class data set by selecting alternative values for one or more properties. A computer for implementing this method is also described.

Abstract: A method of generating a heartbeat signal for an application comprising one or more objects that may enter a halt state is described. The method comprises: sending a status request to a defined interface on each object; and monitoring responses to the status requests to ascertain if each object is operating normally or in a halt state. The method further comprises: generating an application valid signal in the event that each object is operating normally; transmitting the application valid signal, if generated, to a monitoring component independent of the application; and generating at the monitoring component a heartbeat valid signal in response to receipt of the application valid signal.

Abstract: A graphical user interface (GUI) for enabling a user to select a mix of denominations to complete a dispense transaction for a desired amount. The graphical user interface comprises: a denomination region and a selection region. The denomination region includes a plurality of groups of different denominations, each group illustrating a selectable front media item indicating the denomination value, and at least one selectable tab illustrating a value for a multiple of that denomination value. The selection region comprises a region into which one or more selected front media items and one or more selected tabs can be placed by the user until the desired amount to be dispensed is reached. A method is also described for displaying the GUI and creating a signal indicative of the selected front media items and the selected tabs so that the created signal can be used to dispense the desired amount comprising the selected denominations.