Patents by Inventor Gordon J. Hines

Gordon J. Hines has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9544260
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item.
    Type: Grant
    Filed: March 19, 2013
    Date of Patent: January 10, 2017
    Assignee: Telecommunication Systems, Inc.
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Patent number: 9467560
    Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.
    Type: Grant
    Filed: April 28, 2015
    Date of Patent: October 11, 2016
    Assignee: Telecommunication Systems, Inc.
    Inventors: Gerhard Geldenbott, Gordon J. Hines
  • Publication number: 20160182717
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item. A No Responders Online feature can indicate if all terminal devices are “offline”.
    Type: Application
    Filed: February 26, 2016
    Publication date: June 23, 2016
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Patent number: 9307372
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item. A No Responders Online feature can indicate if all terminal devices are “offline”.
    Type: Grant
    Filed: March 19, 2013
    Date of Patent: April 5, 2016
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Publication number: 20160007180
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Application
    Filed: September 11, 2015
    Publication date: January 7, 2016
    Inventors: Todd Poremba, Gordon J. Hines, Victor Burton
  • Patent number: 9167403
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Grant
    Filed: February 27, 2015
    Date of Patent: October 20, 2015
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Todd Poremba, Gordon J. Hines, Victor Burton
  • Publication number: 20150237200
    Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.
    Type: Application
    Filed: April 28, 2015
    Publication date: August 20, 2015
    Inventors: Gerhard Geldenbott, Gordon J. Hines
  • Publication number: 20150172898
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Application
    Filed: February 27, 2015
    Publication date: June 18, 2015
    Inventors: Todd Poremba, Gordon J. Hines, Victor Burton
  • Patent number: 9042522
    Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.
    Type: Grant
    Filed: November 4, 2013
    Date of Patent: May 26, 2015
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Gerhard Geldenbott, Gordon J. Hines
  • Patent number: 9001719
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Grant
    Filed: February 4, 2013
    Date of Patent: April 7, 2015
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Todd Poremba, Jr., Gordon J. Hines, Victor Burton
  • Publication number: 20140064460
    Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.
    Type: Application
    Filed: November 4, 2013
    Publication date: March 6, 2014
    Applicant: TeleCommunications Systems, Inc.
    Inventors: Gerhard Geldenbott, Gordon J. Hines
  • Patent number: 8576991
    Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.
    Type: Grant
    Filed: April 11, 2008
    Date of Patent: November 5, 2013
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Gerhard Geldenbott, Gordon J. Hines
  • Publication number: 20130290459
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item.
    Type: Application
    Filed: March 19, 2013
    Publication date: October 31, 2013
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Publication number: 20130290460
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item.
    Type: Application
    Filed: March 19, 2013
    Publication date: October 31, 2013
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Publication number: 20130267189
    Abstract: A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item. A No Responders Online feature can indicate if all terminal devices are “offline”.
    Type: Application
    Filed: March 19, 2013
    Publication date: October 10, 2013
    Inventors: Michael Cuff, Chih Wang, Farhad Kasad, Firdaus Aryana, Gordon J. Hines
  • Publication number: 20130148555
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Application
    Filed: February 4, 2013
    Publication date: June 13, 2013
    Inventors: Todd Poremba, JR., Gordon J. Hines, Victor Burton
  • Patent number: 8369316
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Grant
    Filed: February 28, 2011
    Date of Patent: February 5, 2013
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Todd Poremba, Gordon J. Hines, Victor Burton
  • Publication number: 20120149325
    Abstract: A method and apparatus for steering location requests to a serving one of a plurality of possible location positioning devices. A location request may be steered base on an emergency status of the location request, whether or not the subscriber device has a valid data plan established, based on the device type of the wireless device, or based on the type of application running on the wireless device. A location request may also be steered to a fallback location device if a steering to a primary selected location device fails and sufficient time remains to locate via the fallback location device.
    Type: Application
    Filed: December 12, 2011
    Publication date: June 14, 2012
    Inventors: Mark Titus, Gordon J. Hines, Paul Thompson, Joseph P. Hannan
  • Patent number: 8068587
    Abstract: The present invention is used in an emergency network to identify and provide the correct public safety access point (PSAP) to service an emergency call originating from a Voice Over Internet Protocol (VoIP) subscriber. Data stores in an emergency services network associate PSAPs to an input ZIP code obtained from a street address returned from an MSAG relating to a VoIP call, and PSAPs to an input ESN. An emergency caller's civic street address is matched against a nationwide MSAG data store to result in a MSAG ESN. From the street address, the emergency caller's ZIP code is matched to a PSAP in an appropriate ZIP/PSAP data store. A matching PSAP from both the ZIP/PSAP and PSAP/ESN data stores determines with great reliability the identity of the proper PSAP for that emergency caller.
    Type: Grant
    Filed: August 21, 2009
    Date of Patent: November 29, 2011
    Assignee: TeleCommunication Systems, Inc.
    Inventors: Gerhard Geldenbott, Gordon J. Hines, Jeff Martin, Ed Day
  • Publication number: 20110149954
    Abstract: A protocol converter or translator between ANSI-41 ORREQs and VoIP V2 messaging. The protocol converter may alternatively (or also) provide conversion between GMS MAP and VoIP V2 messaging. Interaction of VSPs with a Mobile Positioning Center (MPC) or a Gateway Mobile Location Center (GMLC) is permitted, as is interaction of wireless carriers with a Voice Positioning Center (VPC). In this way existing GMLCs or MPCs may be used to service VoIP 9-1-1 calls. Moreover, operators of Voice Positioning Centers (VPCs) who implement wireless offerings can re-use their existing VPCs to service wireless 9-1-1 calls.
    Type: Application
    Filed: February 28, 2011
    Publication date: June 23, 2011
    Inventors: Todd Poremba, Gordon J. Hines, Victor Burton