Abstract: Systems, methods, and software described herein provide action recommendations to administrators of a computing environment based on effectiveness of previously implemented actions. In one example, an advisement system identifies a security incident for an asset in the computing environment, and obtains enrichment information for the incident. Based on the enrichment information a rule set and associated recommended security actions are identified for the incident. Once the recommended security actions are identified, a subset of the action recommendations are organized based on previous action implementations in the computing environment, and the subset is provided to an administrator for selection.

Abstract: Systems, methods, and software described herein provide enhancements for implementing security actions in a computing environment. In one example, a method of operating an advisement system to provide actions in a computing environment includes identifying a security incident in the computing environment, identifying a criticality rating for the asset, and obtaining enrichment information for the security incident from one or more internal or external sources. The method also provides identifying a severity rating for the security incident based on the enrichment information, and determining one or more security actions based on the enrichment information. The method further includes identifying effects of the one or more security actions on operations of the computing environment based on the criticality rating and the severity rating, and identifying a subset of the one or more security actions to respond to the security incident based on the effects.

Abstract: Systems, methods, and software described herein provide security actions based on related security threat communications. In one example, a method of operating an advisement system includes identifying a security threat within the computing environment, wherein the computing environment comprises a plurality of computing assets. The method further provides obtaining descriptor information for the security threat, and retrieving related communication interactions based on the descriptor information. The method also includes generating a response to the security threat based on the related communication interactions.

Abstract: Described herein are systems and methods for enhancing an interface for an information technology (IT) environment. In one implementation, an incident service causes display of a first version of a course of action and obtains input indicative of a request for a new action in the course of action. The incident service further determines suggested actions based at least one the input and causes display of the suggested actions. Once displayed, the incident service obtains input indicative of a selection of at least one action from the suggested actions, and causes display input indicative of a selection of at least one action from the suggested actions.

Abstract: Systems, methods, and software described herein provide security actions based on the current state of a security threat. In one example, a method of operating an advisement system in a computing environment with a plurality of computing assets includes identifying a security threat within the computing environment. The method further includes, in response to identifying the security threat, obtaining state information for the security threat within the computing environment, and determining a current state for the security threat within the computing environment. The method also provides obtaining enrichment information for the security threat and determining one or more security actions for the security threat based on the enrichment information and the current state for the security threat.

Abstract: Described herein are systems, methods, and software to enhance the management of responses to incidents. In one example, a method of improving incident response comprises identifying an incident in an information technology (IT) environment associated with a first entity of a plurality of entities, and identifying action implementation information related to the incident. The method further anonymizes the action implementation information for the incident, and determines action suggestions based at least on the anonymized action implementation information.

Abstract: Systems, methods, and software described herein provide for managing service level agreements (SLAs) for security incidents in a computing environment. In one example, an advisement system identifies a rule set for a security incident based on enrichment information obtained for the security incident, wherein the rule set is associated with action recommendations to be taken against the incident. The advisement system further identifies a default SLA for the security incident based on the rule set, and obtains environmental characteristics related to the security incident. Based on the environmental characteristics, the advisement system determines a modified SLA for the security incident.

Abstract: Described herein are systems, methods, and software to enhance incident response in an information technology (IT) environment. In one example, an incident service identifies a course of action to respond to an incident in the IT environment. The incident service further identifies a particular step in the course of action associated with a credential requirement based on traits associated with the particular step, and generates a credential request to obtain credentials to support the credential requirement.

Abstract: Systems, methods, and software described herein provide enhancements for implementing security actions in a computing environment. In one example, a method of operating an advisement system to provide actions in a computing environment includes identifying a security incident in the computing environment, identifying a criticality rating for the asset, and obtaining enrichment information for the security incident from one or more internal or external sources. The method also provides identifying a severity rating for the security incident based on the enrichment information, and determining one or more security actions based on the enrichment information. The method further includes identifying effects of the one or more security actions on operations of the computing environment based on the criticality rating and the severity rating, and identifying a subset of the one or more security actions to respond to the security incident based on the effects.

Abstract: Systems, methods, and software described herein provide security actions based on the current state of a security threat. In one example, a method of operating an advisement system in a computing environment with a plurality of computing assets includes identifying a security threat within the computing environment. The method further includes, in response to identifying the security threat, obtaining state information for the security threat within the computing environment, and determining a current state for the security threat within the computing environment. The method also provides obtaining enrichment information for the security threat and determining one or more security actions for the security threat based on the enrichment information and the current state for the security threat.

Abstract: Examples described herein relate to customization of courses of action for responding to incidents in information technology (IT) environments. An incident management service executes incident response monitoring, identification and remediation across an IT environment for one or more entities that may have their own configuration of computing assets (computing environment) within the IT environment. A course of action outlines remediation actions for responding to specific types of incidents within an IT environment. A course of action is customized for implementation within a particular computing environment associated with an entity. Customization of a course of action comprises generation and implementation of sets of instructions that are usable to tailor remedial actions for execution in computing environments of different entities.

Abstract: Systems, methods, and software described herein provide for responding to security threats in a computing environment based on the classification of computing assets in the environment. In one example, a method of operating an advisement computing system includes identifying a security threat for an asset in the computing environment, and identifying a classification for the asset in relation to other assets within the computing environment. The method further provides determining a rule set for the security threat based on the classification for the asset and initiating a response to the security threat based on the rule set.

Abstract: The technology presented herein improves incident handling in an IT environment. In a particular example, a method provides identifying a first incident in the IT environment. From incident handling information that indicates how a plurality of previous incidents were handled by one or more users, the method provides identifying first information of the incident handling information corresponding to one or more first previous incidents of the plurality of previous incidents that are similar to the first incident. The method further provides determining a suggested course of action from the first information and presenting the suggested course of action to a user of the information technology environment.

Abstract: Described herein are systems, methods, and software to enhance incident response for an information technology (IT) environment. In one implementation, an incident service identifies an incident in the IT environment and determines a correlation between the incident and other incidents in the IT environment. Once correlated, the incident service aggregates incident data of the incident with incident data of the other incidents and generates a summary using the aggregated incident data.

Abstract: Systems, methods, and software described herein enhances how security actions are implemented within a computing environment. In one example, a method of implementing security actions for a computing environment comprising a plurality of computing assets includes identifying a security action in a command language for the computing environment. The method further provides identifying one or more computing assets related to the security action, and obtaining hardware and software characteristics for the one or more computing assets. The method also includes translating the security action in the command language to one or more action procedures based on the hardware and software characteristics, and initiating implementation of the one or more action procedures in the one or more computing assets.

Abstract: Systems, methods, and software described herein provide for identifying recommended feature sets for new security applications. In one example, a method of providing recommended feature sets for a new security application includes identifying a request for the new security application, and determining a classification for the new security application. The method further provides identifying related applications to the new security application based on the classification, and identifying a feature set for the new security application based on features provided in the related applications.

Abstract: Systems, methods, and software described herein provide for identifying and implementing security actions within a computing environment. In one example, a method of operating an advisement system to provide security actions in a computing environment includes identifying communication interactions between a plurality of computing assets and, after identifying the communication interactions, identifying a security incident in a first computing asset. The method further provides identifying at least one related computing asset to the first asset based on the communication interactions, and determining the security actions to be taken in the first computing asset and the related computing asset.

Abstract: Described herein are improvements for responding to incidents in an information technology (IT) environment. In one example, a method includes, in an incident response system, receiving authentication information for use by a first component for responding to an incident in an information technology (IT) environment. The method further includes encrypting the authentication information and storing the authentication information in the incident response system along with encrypted parameters for operating the first component. In the incident response system, upon determining that the first component requires the authentication information for an interaction, the method provides retrieving the authentication information and providing the authentication information to the first component.

Abstract: Described herein are systems, methods, and software to enhance the management of responses to incidents. In one example, a method of improving incident response comprises identifying an incident in an information technology (IT) environment associated with a first entity of a plurality of entities, and identifying action implementation information related to the incident. The method further anonymizes the action implementation information for the incident, and determines action suggestions based at least on the anonymized action implementation information.

Abstract: Described herein are improvements for generating courses of action for an information technology (IT) environment. In one example, a method includes determining that a decision step occurs between a one step and two or more other steps of a first course of action associated with an incident type in the information technology environment. The method further includes determining possible outputs of the one step that, when used as input to the decision step, cause the first course of action to proceed from the decision step to respective steps of the two or more other steps. The method also includes incorporating logic into the decision step to direct the course of action to respective steps of the two or more other steps based on one or more of the possible outputs.