Patents by Inventor GRANT I. CAMPBELL

GRANT I. CAMPBELL has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • APPARATUS, AND ASSOCIATED METHOD, FOR GENERATING AN INFORMATION TECHNOLOGY INCIDENT REPORT
    Publication number: 20090055720
    Abstract: Apparatus, and an associated method, for generating a trouble ticket related to an IT incident. When an IT incident occurs, a worklog is formed by a reporter that enters information associated with the incident. Successive inputs, made by appropriate personnel, are made to update the status of the incident. A table-of-contents is formed, associated with the collection of entries of information. And, each entry of information is categorized, to identify the entry by an associated category.
    Type: Application
    Filed: August 23, 2007
    Publication date: February 26, 2009
    Applicant: ELECTRONIC DATA SYSTEMS CORPORATION
    Inventors: DUNG NGO, GRANT I. CAMPBELL, BETH MCGREEVY