Patents by Inventor Greg L. Underhill

Greg L. Underhill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Host connect gateway for communications between interactive voice response platforms and customer host computing applications
    Patent number: 6353608
    Abstract: The present invention provides a customer host connect gateway that connects any Interactive Voice Response (IVR) platform with any customer host computer. The customer host connect gateway enables IVR applications to perform transactions with the customer host computer during the processing of a customer call in a call center. The customer host connect gateway satisfies all interoperability requirements, freeing IVR applications from the need for specifying any hardware or software information related to a host computer and from the need for providing a network address for the customer host computer. The customer host connect gateway includes a separate application for each customer host connection. The IVR platform issues a transaction to a customer host computer by sending a message to the customer host connect gateway.
    Type: Grant
    Filed: June 16, 1998
    Date of Patent: March 5, 2002
    Assignee: MCI Communications Corporation
    Inventors: William R. Cullers, Greg L. Underhill