Patents by Inventor Gregory A. Nightingale

Gregory A. Nightingale has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic call director first in first out accessory
    Publication number: 20040228470
    Abstract: An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the call director and manages an auxiliary queue to provide first in first out operation. The resource requests are returned to the call director queue once first in first out is guaranteed.
    Type: Application
    Filed: June 17, 2004
    Publication date: November 18, 2004
    Inventors: Mark J. Williams, Gregory A. Nightingale
  • Automatic call director first in first out accessory
    Patent number: 6754334
    Abstract: An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the call director and manages an auxiliary queue to provide first in first out operation. The resource requests are returned to the call director queue once first in first out is guaranteed.
    Type: Grant
    Filed: May 12, 2003
    Date of Patent: June 22, 2004
    Assignee: Virtual Hold Technology, LLC
    Inventors: Mark J. Williams, Gregory A. Nightingale
  • Automatic call director first in first out accessory
    Publication number: 20030190034
    Abstract: An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the call director and manages an auxiliary queue to provide first in first out operation. The resource requests are returned to the call director queue once first in first out is guaranteed.
    Type: Application
    Filed: May 12, 2003
    Publication date: October 9, 2003
    Inventors: Mark J. Williams, Gregory A. Nightingale
  • Automatic call director first in first out accessory
    Patent number: 6563921
    Abstract: An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the call director and manages an auxiliary queue to provide first in first out operation. The resource requests are returned to the call director queue once first in first out is guaranteed.
    Type: Grant
    Filed: December 31, 1997
    Date of Patent: May 13, 2003
    Assignee: Virtual Hold Technology, LLC
    Inventors: Mark J. Williams, Gregory A. Nightingale
  • Method for returning inbound calls
    Patent number: 5627884
    Abstract: Caller information is automatically taken from a caller on hold, the call disconnected and the call returned at the time when the caller would have been serviced had the caller stayed on hold. The caller's number is verified and either DTMF or verbal extension information is used to reconnect the call.
    Type: Grant
    Filed: June 26, 1995
    Date of Patent: May 6, 1997
    Inventors: Mark J. Williams, Gregory A. Nightingale, Todd A. Randolph