Abstract: A warranty database stores service repair verbatims. An ontology database that specifies relationships between service terms includes linking relationships between vehicle terminology and cluster categories. The ontology database is reconfigurable for allowing a user to add, delete, and modify contents within the ontology database. A verbatim extraction tool extracts service repair verbatims from the warranty database as function of user selected parameters and a user selected ontology. The user selected ontology is a subset of the ontology database. The service verbatims are segregated into a plurality of cluster categories as a function of the selected parameters and the user selected ontology. A report generating device selectively generated reports based on segregating service verbatims into a plurality of cluster categories.