Patents by Inventor Gregory Francis Buerk
Gregory Francis Buerk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Publication number: 20230385269Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: ApplicationFiled: April 24, 2023Publication date: November 30, 2023Applicant: ConnectWise, LLCInventors: Gregory Francis BUERK, Scott LOGAN
-
Patent number: 11636092Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: GrantFiled: April 26, 2021Date of Patent: April 25, 2023Assignee: ConnectWise, LLCInventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20210240696Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: ApplicationFiled: April 26, 2021Publication date: August 5, 2021Applicant: ConnectWise, Inc.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 10990582Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: GrantFiled: April 9, 2018Date of Patent: April 27, 2021Assignee: Connectwise, LLC.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 10904294Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: GrantFiled: May 31, 2019Date of Patent: January 26, 2021Assignee: ConnectWise, LLCInventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20200014725Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: ApplicationFiled: May 31, 2019Publication date: January 9, 2020Applicant: ConnectWise Inc.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 10313398Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: GrantFiled: October 23, 2017Date of Patent: June 4, 2019Assignee: Connectwise, LLCInventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20190079966Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: ApplicationFiled: April 9, 2018Publication date: March 14, 2019Inventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20180219918Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: ApplicationFiled: October 23, 2017Publication date: August 2, 2018Applicant: ConnectWise Inc.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 9940349Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: GrantFiled: December 17, 2015Date of Patent: April 10, 2018Assignee: Connectwise, Inc.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 9800617Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: GrantFiled: May 9, 2016Date of Patent: October 24, 2017Assignee: Connectwise, Inc.Inventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20170085593Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: ApplicationFiled: May 9, 2016Publication date: March 23, 2017Inventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20160179871Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: ApplicationFiled: December 17, 2015Publication date: June 23, 2016Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 9363291Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: GrantFiled: July 31, 2014Date of Patent: June 7, 2016Assignee: CONNECTWISE, INC.Inventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 9245249Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: GrantFiled: March 12, 2013Date of Patent: January 26, 2016Assignee: Labtech LLCInventors: Gregory Francis Buerk, Scott Logan
-
Patent number: 9240971Abstract: Systems and methods of the present disclosure facilitate updating the translation provided by one or more name servers from symbolic names to network addresses. In some embodiments, the system includes one or more remote devices, a management server, a configuration module, a detection module, and/or an update module. The management server may be configured to monitor and manage the remote device, which may be provided with network addresses by one or more address provisioning servers. Responsive to the detection module detecting a change in the network address of a remote device, the update module may update one or more name servers using an update program that includes templates for a control file, authentication information, and/or a template obtained from the management server. The detection and update modules can execute on remote devices or on the address provisioning server, and can be installed and configured automatically by the management server.Type: GrantFiled: November 16, 2012Date of Patent: January 19, 2016Assignee: Labtech, LLCInventor: Gregory Francis Buerk
-
Patent number: 9055091Abstract: Embodiments of systems and methods for providing access to a server by remote devices are shown. In some embodiments, the system includes a scheduling module, a connection module, and/or a timer module. The scheduling module may compute a timer period and timer offset for each remote device on the server to facilitate evenly distributing connections by remote devices and avoid exceeding the maximum bandwidth of the communication channel. The connection module may initiate a connection from each remote device to the server to retrieve the timer period and timer offset. The timer module on each remote device may be controlled by the timer period and timer offset, and trigger the initiation of the connection module. A remote device's status may be offline if the initiation of the connection falls outside a tolerance window corresponding to the timer period and timer offset.Type: GrantFiled: November 15, 2012Date of Patent: June 9, 2015Assignee: Labtech, LLCInventors: Gregory Francis Buerk, Joshua James Bucher
-
Patent number: 9015224Abstract: A system for providing management functions on remote devices includes a management module, a connection module, an execution module, a timer module, a notification module, and a response module. The management module configures management commands on a central management server. The connection module initiates a connection to the server from an agent on a remote device and retrieves commands. The execution module executes the commands on the device. The timer module controls the initiation of the connection and can be delayed by a timer offset. The notification module uses a local network to send notifications to other agents. The response module responds to the notifications. Some of the commands can modify the timer offset, and other commands can initiate the notifications.Type: GrantFiled: October 9, 2012Date of Patent: April 21, 2015Assignee: LabTech, LLCInventors: Matthew Nachtrab, Gregory Francis Buerk
-
Publication number: 20150040239Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.Type: ApplicationFiled: July 31, 2014Publication date: February 5, 2015Inventors: Gregory Francis Buerk, Scott Logan
-
Publication number: 20140279878Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.Type: ApplicationFiled: March 12, 2013Publication date: September 18, 2014Inventors: Gregory Francis Buerk, Scott Logan