Abstract: In a multiple customer subscriber communication system, an information backup and transfer method for wireless, mobile communication devices at least includes: a) maintaining a user state database under the dominion of a control office; b) initiating a communication session at least between a mobile communication device and the central office, the communication session having the capability of at least one separate function from backup or transfer of user state information stored on the mobile communication device; and c) during the communication session established in element b), uploading and storing in the user state database, user state information stored on the mobile communication device. User state information is information which can be used to automatically recreate the look, feel and memory (e.g.