Abstract: Computerized methods and systems, including computer programs encoded on a computer storage medium, may adaptively allocate resources within an enterprise. For example, a computing system may obtain data identifying an element of work. The computing system may assign the work element to a work category, establish a priority for resolving the work element within the assigned work category, and dynamically allocate the prioritized work element to an agent of the enterprise having availability to resolve the work element and having skill sets consistent with the work element. The computing system may also monitor the agent's performance while the agent applies or implements resolution processes via a corresponding agent system, and to provide, in real-time, data that characterizes the agent's performance in terms of key performance indicators to systems of the agent and other individuals across the enterprise.

Abstract: A demand side management (DSM) portfolio manager system for processing DSM data to implement DSM programs for an energy service provider includes a DSM workflow management module. The DSM workflow management module may determine a workflow plan for processing the DSM data throughout phases of a DSM portfolio lifecycle to create and evaluate the DSM programs for the energy service provider. The system includes a DSM evaluation, measurement and verification module to evaluate the DSM programs. The evaluation may include determining key performance indicators for the DSM programs based on the DSM data and comparing the DSM programs to benchmarks and analyzing the DSM data for the DSM programs utilizing performance-based analytics to predict future performance of the DSM programs. A DSM reporting module may report results of the evaluation in a dashboard.