Abstract: Methods and systems receive printing symptoms from a user into a graphic user interface and receive system information from a printing device exhibiting the printing symptoms. The method analyzes the printing symptoms using a diagnostic inference system operating on a computerized device operatively connected to the graphic user interface to produce candidate component defects. The method outputs diagnostic recommendations containing the candidate component defects to the user. The diagnostic recommendations include at least one representative image of a printing defect corresponding to each candidate component defect, and probabilities of correctness of the candidate component defects displayed alongside the representative image.

Abstract: Methods and systems receive printing symptoms from a user into a graphic user interface and receive system information from a printing device exhibiting the printing symptoms. The method analyzes the printing symptoms using a diagnostic inference system operating on a computerized device operatively connected to the graphic user interface to produce candidate component defects. The method outputs diagnostic recommendations containing the candidate component defects to the user. The diagnostic recommendations include at least one representative image of a printing defect corresponding to each candidate component defect, and probabilities of correctness of the candidate component defects displayed alongside the representative image.

Abstract: A method for scheduling print jobs for a plurality of printers (40, 42, 44, 46, 48, 50) includes, for each of a plurality of print jobs, determining a number of pages of a first print modality (such as black only printing) and of a second print modality (such as color printing) for the print job. A file header is determined, based on the number of pages of the first and second print modalities in the print job. The file header is associated with the print job and the print job transmitted, along with the file header, to a print job scheduler (10). The scheduler schedules a sequence for printing the plurality of print jobs by the plurality of printers, based on minimizing, for at least one of the plurality of printers, a number of periods of time during the sequence of printing where the at least one printer is in a non-operational mode; and/or maximizing continuous run time for at least one of the printers.