Patents by Inventor Gregory Max Oman

Gregory Max Oman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service automation systems and methods
    Publication number: 20040153356
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Application
    Filed: December 30, 2003
    Publication date: August 5, 2004
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather
  • Customer service automation systems and methods
    Patent number: 6694234
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Grant
    Filed: October 9, 2001
    Date of Patent: February 17, 2004
    Assignee: GMAC Insurance Company
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather
  • Customer service automation systems and methods
    Publication number: 20020177926
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Application
    Filed: October 9, 2001
    Publication date: November 28, 2002
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather