Patents by Inventor Gregory Paul Schin

Gregory Paul Schin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Facilitation of communication among individuals waiting in a contact center queue
    Patent number: 11528365
    Abstract: The technology disclosed herein enables communications among users having communication session requests waiting in a queue. In a particular embodiment, a method includes determining that a first communication session request from a first endpoint is in a queue for establishing a communication session with a receiving endpoint to which the queue is regulating access. While the first communication session request is in the queue, the method includes connecting the first endpoint to a communication channel between the first endpoint and a second endpoint having a second communication session request in the queue. Also, while the first communication session request is in the queue, the method includes exchanging user communications between the first endpoint and the second endpoint over the communication channel.
    Type: Grant
    Filed: September 30, 2021
    Date of Patent: December 13, 2022
    Assignee: Avaya Management L.P.
    Inventors: Roger I. Krimstock, Kevin Archer, Rusty Gerald Nelson, Gregory Paul Schin, Dwayne W. Ockel