Patents by Inventor Gregory Pogossians

Gregory Pogossians has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for estimating telephony system-queue waiting time in an agent level routing environment
    Publication number: 20050207559
    Abstract: A system for estimating call waiting time for a call in a queue takes into account multiple queues wherein agents are shared between queues, abandoned call history, and virtual and priority queues. The system in a preferred embodiment is a computer-telephony integration (CTI) software application adapted to execute on a CTI processor, which may be coupled to switching equipment at network level in a connection-oriented, switched telephony (COST) network or to a switch at call-center level, or both.
    Type: Application
    Filed: May 23, 2005
    Publication date: September 22, 2005
    Inventors: Juri Shtivelman, Nikolay Anisimov, Gregory Pogossians, Vladimir Deryugin, Dmytro Balkin, Luben Stoilov
  • Method for estimating telephony system-queue waiting time in an agent level routing environment
    Patent number: 6898190
    Abstract: A system for estimating call waiting time for a call in a queue takes into account multiple queues wherein agents are shared between queues, abandoned call history, and virtual and priority queues. The system in a preferred embodiment is a computer-telephony integration (CTI) software application adapted to execute on a CTI processor, which may be coupled to switching equipment at network level in a connection-oriented, switched telephony (COST) network or to a switch at call-center level, or both.
    Type: Grant
    Filed: December 4, 2000
    Date of Patent: May 24, 2005
    Assignee: Genesys Telecommunications
    Inventors: Yuri Shtivelman, Nikolay A. Anisimov, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Gueorguiev Stoilov
  • Method for estimating telephony system-queue waiting time in an agent level routing environment
    Publication number: 20010000458
    Abstract: A system for estimating call waiting time for a call in a queue takes into account multiple queues wherein agents are shared between queues, abandoned call history, and virtual and priority queues. The system in a preferred embodiment is a computer-telephony integration (CTI) software application adapted to execute on a CTI processor, which may be coupled to switching equipment at network level in a connection-oriented, switched telephony (COST) network or to a switch at call-center level, or both.
    Type: Application
    Filed: December 4, 2000
    Publication date: April 26, 2001
    Inventors: Yuri Shtivelman, Nikolay A. Anisimov, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Gueorguiev Stoilov