Patents by Inventor Gregory Renard

Gregory Renard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20190215249
    Abstract: A system and method to receive user input from a human user in a communication session between the human user and a first machine; autonomously determine a sentiment metric of the user input from the human user based on one or more sentiment criteria, wherein the sentiment metric represents an attitude of the human user; autonomously determine a quality metric associated with the communication session; autonomously rank the communication session between human user and first machine based on one or more of the sentiment metric and the quality metric; and determine based on the ranking, to recommend human agent intervention in the communication session between the human user and the first machine.
    Type: Application
    Filed: December 28, 2018
    Publication date: July 11, 2019
    Inventors: Gregory Renard, Mathias Herbaux, Aurelien Verla, Audrey Duet, Anne Mervaillie, Gregory Senay
  • Publication number: 20190180750
    Abstract: A system and method for providing a voice assistant including receiving, at a first device, a first audio input from a user requesting a first action; performing automatic speech recognition on the first audio input; obtaining a context of user; performing natural language understanding based on the speech recognition of the first audio input; and taking the first action based on the context of the user and the natural language understanding.
    Type: Application
    Filed: February 15, 2019
    Publication date: June 13, 2019
    Inventors: Gregory Renard, Mathias Herbaux
  • Patent number: 10235996
    Abstract: A system and method for providing a voice assistant including receiving, at a first device, a first audio input from a user requesting a first action; performing automatic speech recognition on the first audio input; obtaining a context of user; performing natural language understanding based on the speech recognition of the first audio input; and taking the first action based on the context of the user and the natural language understanding.
    Type: Grant
    Filed: September 30, 2015
    Date of Patent: March 19, 2019
    Assignee: Xbrain, Inc.
    Inventors: Gregory Renard, Mathias Herbaux
  • Publication number: 20180173999
    Abstract: A system and method for providing natural training to an AI/agent/bot. In one embodiment, the system and method include receiving a first input indicating a trainer's desire to provide knowledge or know-how to an artificially-intelligent agent; creating a first natural training session to capture the knowledge or know-how; receiving the knowledge or know-how from the trainer; sending a first response to the trainer, the first response requesting a first prompt that, when received by the artificially-intelligent agent, prompts the artificially-intelligent agent to use the knowledge or know-how captured in the first natural training session to respond; receiving a second input from the trainer including a first prompt; validating a capability of the artificially-intelligent agent to correctly respond to requests related to the knowledge or know-how captured by the first training session; and receiving additional.
    Type: Application
    Filed: December 21, 2017
    Publication date: June 21, 2018
    Inventor: Gregory Renard
  • Publication number: 20160098992
    Abstract: A system and method for providing a voice assistant including receiving, at a first device, a first audio input from a user requesting a first action; performing automatic speech recognition on the first audio input; obtaining a context of user; performing natural language understanding based on the speech recognition of the first audio input; and taking the first action based on the context of the user and the natural language understanding.
    Type: Application
    Filed: September 30, 2015
    Publication date: April 7, 2016
    Inventors: Gregory Renard, Mathias Herbaux