Patents by Inventor Gregory Schatzlein

Gregory Schatzlein has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive dialog-based training method
    Publication number: 20050170326
    Abstract: A computer readable medium stores a computer program for interactive training based on a simulated customer interaction. The computer readable medium includes a dialog code segment that provides a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee. The dialog segment includes the customer portion and at least one predetermined keyword associated with the customer portion. The computer readable medium further includes a response code segment, which receives a response to the customer portion from the trainee, and a determining code segment, which determines whether the response includes the at least one keyword.
    Type: Application
    Filed: March 31, 2005
    Publication date: August 4, 2005
    Applicant: SBC Properties, L.P.
    Inventors: Robert Koehler, Gregory Schatzlein, Marie Glaspie