Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques for performing system reset and/or system restore operations. Some embodiments store a record of any changes performed to a data file stored on a virtual hard disk using differencing virtual disks that are captured over time. To restore the file to the state in which it existed at any particular point in time, embodiments of the invention may allow for rolling back the system to a differencing virtual disk captured at or before that time and setting aside blocks of the differencing virtual disk chain captured after that point. To perform a system reset, the system may be rolled back to the parent virtual hard disk, by setting aside all of the blocks of the differencing virtual disk chain. Some embodiments of the invention provide for separating information on the system into a plurality of entities, and maintaining a separate set of differencing virtual disks for each entity.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: A system is described for remediating a malicious modern application installed on an end user device. In an embodiment, the system includes an antimalware program executing on the end user device that can detect and attempt to remediate the malicious modern application, an operating system executing on the end user device that is configured to interact with the antimalware program for the purpose of facilitating the establishment of a connection between the end user device and an application support system in response to determining that the antimalware program has detected and attempted to remediate the malicious modern application, and the application support system that can perform remediation operations beyond those that can be performed by the antimalware program.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: Some embodiments of the invention provide techniques for performing system reset and/or system restore operations. Some embodiments store a record of any changes performed to a data file stored on a virtual hard disk using differencing virtual disks that are captured over time. To restore the file to the state in which it existed at any particular point in time, embodiments of the invention may allow for rolling back the system to a differencing virtual disk captured at or before that time and setting aside blocks of the differencing virtual disk chain captured after that point. To perform a system reset, the system may be rolled back to the parent virtual hard disk, by setting aside all of the blocks of the differencing virtual disk chain. Some embodiments of the invention provide for separating information on the system into a plurality of entities, and maintaining a separate set of differencing virtual disks for each entity.

Abstract: Some embodiments of the invention provide components and/or techniques that may assist in choosing a snapshot to which to roll back to address a system malfunction. For example, some embodiments of the invention may record various metrics describing the system's performance, reliability and/or functionality at the points at which various snapshots are taken, along any of numerous dimensions. When a user later indicates a desire to restore the system to a previous point, these metrics may be analyzed to choose a snapshot to which to roll back.

Abstract: Some embodiments of the invention provide techniques whereby a user may perform a system reset (e.g., to address system performance and/or reliability degradation, such as which may be caused by unused applications that unnecessarily consume system resources, an attempted un-install of an application that left remnants of the application behind, and/or other causes). In some embodiments, performing a system reset replaces a first instance of an operating system on the system with a new instance of the operating system, and removes any applications installed on the system, without disturbing the user's data.

Abstract: A vertical can be a series of computer-executable instructions that, in response to an incident, collect information regarding that incident and transmit the information for analysis and possible helpful feedback to the user. A general purpose vertical can address types of incidents, such as crashes or hangs, across a variety of applications, while a custom vertical can be written to address application-specific incidents. Verticals can access underlying support mechanisms through an infrastructure, which can also enable applications to request that additional data be collected by the verticals, and set other preferences. Once the data is collected and transmitted, a vertical may receive feedback, that can be a request for additional information or feedback to the user. The feedback to the user can attempt to identify the incident and aid the user in recovering from it and avoiding it in the future.

Abstract: A method and system for downloading software update data for installing a revised software product on a client computer minimizes the amount of update data to be transmitted over the network by downloading only those files needed to put the client computer in the state for installing the product. In the beginning of the downloading process, the client computer obtains from a setup server an initial setup package that includes a setup program and a list of files required for installing the software product. The setup program running on the client computer then determines whether some current or earlier versions of those files required for installation already exist on the client computer, and compiles a request list of files needed for updating the client computer. The client computer sends the request list to a download server, which maintains a collection of update files and patches. In response to the request list, the download server downloads updating files to the client.