Patents by Inventor Grygoriy Budilovsky

Grygoriy Budilovsky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Distributed agent reservation in SIP cluster
    Patent number: 10181974
    Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: January 15, 2019
    Inventors: Philippe Rais, Vyacheslav Sayko, Alexander Tikin, Grygoriy Budilovsky
  • System and method for transferee controlled protocol transfers
    Patent number: 10129406
    Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.
    Type: Grant
    Filed: November 21, 2017
    Date of Patent: November 13, 2018
    Inventors: Herbert W. A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
  • SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
    Publication number: 20180097941
    Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.
    Type: Application
    Filed: November 21, 2017
    Publication date: April 5, 2018
    Inventors: Herbert W.A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
  • System and method for transferee controlled protocol transfers
    Patent number: 9832319
    Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.
    Type: Grant
    Filed: June 13, 2014
    Date of Patent: November 28, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert W. A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
  • SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
    Publication number: 20150365532
    Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.
    Type: Application
    Filed: June 13, 2014
    Publication date: December 17, 2015
    Inventors: Herbert W.A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
  • DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER
    Publication number: 20140156330
    Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.
    Type: Application
    Filed: March 15, 2013
    Publication date: June 5, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Philippe Rais, Vyacheslav Sayko, Alexander Tikin, Grygoriy Budilovsky