Abstract: A device, method and system for resolving misunderstandings on channels is provided. A device monitors communications on a channel between communication devices. The device determines a misunderstanding in the communications. The device determines information to resolve the misunderstanding. The device controls one or more of the communication devices to provide the information to resolve the misunderstanding.

Abstract: Techniques for detecting and tracking a status of an object relevant to an incident are provided. A virtual partner associated with a first responder detects at least one object that is relevant to an incident to which the responder is responding. The virtual partner requests that a smart building controller track a status of the at least one object. It is determined that the at least one object is currently needed. An indication is received from the smart building controller when the at least one object is currently needed, indicating the status of the at least one object.

Abstract: A process of evaluating the expertise of participants during a group call. In operation, an electronic computing device analyzes speech content of participants on a group call to determine a call context associated with the group call. The electronic computing device then assigns an expected expertise score for the participant by correlating the call context with a participant profile and further determines a demonstrated expertise score for the participant as a function of the expected expertise score and a call participation score indicating a duration of time that the participant has spoken during the group call. When the electronic computing device detects that a decision is being made with respect to the call context, the electronic computing device provides a visual or audio output on a corresponding visual or audio output device indicating the demonstrated expertise score of at least one of the participants.

Abstract: A process of extending retention periods of records. In operation, an electronic computing device identifies a retention period associated with the record. The device obtains information related to a future event. The information includes a time period during which the future event is predicted or scheduled to occur and a location at which the future event is predicted or scheduled to occur. When the device determines that the record is contextually related to the future event based at least in part on the time period or the location of the future event, the retention period associated with the record is extended. The device may also automatically extend retention periods of records based on a number of other retention-related factors associated with the record including recording content, record trustworthiness, recording time, recording location, recording data type, recording source, recording officers' profile and their association, crime statistics, incident severity, and the like.

Abstract: Methods and systems for authenticating a user. One system includes a camera and an authentication computer. The authentication computer is configured to receive an image of a user captured by the camera, determine, based on the image, a constraint of the user impacting an availability of a part of the user's body for use in authenticating the user, and determine, based on the constraint of the user, an action to be performed by the user. The authentication computer is also configured to transmit data to a user device worn by the user, the data usable by the user device to output instructions to the user to perform the action, and, in response to detecting the action performed by the user, authenticating the user to use a resource.

Abstract: A process of modifying workflows associated with processing an incident scene in response to detecting contamination of the incident scene. An electronic computing device obtains a first image of an incident scene at a first point in time and analyzes the first image to detect a state of evidentiary items present at the incident scene. The device obtains a second image of the incident scene at a second point in time and detects a change in the state of the evidentiary items based on a comparison of the first and second images. When it is determined that one or more persons entered or exited the incident scene during a time period between the first point in time and the second point in time, the device detects that the incident scene has been contaminated and generates a workflow modification identifying one or more actions for execution by a workflow server.

Abstract: A device, system and method for managing talkgroups is provided. A computing device determines that a communication device is communicating with a talkgroup via a first communication network, the talkgroup dominated by other communication devices communicating on one or more second communication networks different from the first communication network. The computing device determines a level of activity of the communication device in the talkgroup via the first communication network. When the level of activity meets a threshold condition, the computing device: requests a confirmation from the communication device to cease communication with the talkgroup; and when the confirmation is received, drops the communication device from the talkgroup.

Abstract: A device, system, and method for altering video streams to identify objects of interest is provided. A devices analyzes: media data to determine one or more visual traits of an object-of-interest (OOI); and a first video stream to determine that the visual trait(s) are not identifiable at the first video stream, the first video stream being rendered at a display screen. The device identifies at least one of the visual trait(s) at a second video stream to identify the OOI at the second video stream, the second video stream associated with the first video stream. The device identifies the OOI at the first video stream using the OOI as identified in the second video stream. The device alters the first video stream at the display screen to visually indicate one or more of: the and at least one of visual trait(s) identified at the second video stream.

Abstract: A process for handling an incident in a multi-cloud environment is provided. The process comprises receiving digital data associated with an incident, identifying cloud services to be executed in response to the incident, determining estimated usage levels at which the cloud services will be utilized in response to the incident, determining at least a first option of executing the cloud services and a second option of executing the cloud services that is different from the first option, estimating at least a cost of executing the cloud services according to the first option and a cost of executing the cloud services according to the second option, identifying a selected option by receiving the selected option from a user or choosing an option having the lowest estimated cost to be the selected option, and causing the cloud services to be executed according to the selected option.

Abstract: A process of deploying a virtual assistant at an electronic media device to obtain information related to a public-safety incident. An electronic computing device captures a real-time digital audio and/or video stream from a first user under interrogation in relation to the incident and further processes the captured stream to determine that a second user has potential information related to the incident. The electronic computing device then determines that a virtual assistant is not currently deployed at an electronic media device that is identified as positioned at a current location of the second user. When it is determined that the electronic media device is capable of hosting a virtual assistant, the electronic computing device transmits an instruction to deploy a virtual assistant at the electronic media device and further perform an interrogation of the second user to obtain information related to the public-safety incident via the deployed virtual assistant.

Abstract: Techniques for streaming media to a public safety access point without incurring additional user costs are provided. A media stream from a mobile device is received at a communications network. The media stream being streamed from the mobile device to a social media platform in a first format. A request from a Public Safety Access Point to stream the media from the mobile device in a second format is received at the communications network. A request is sent to the mobile device to send the media stream in the second format. The media stream received from the mobile device in the second format is converted to the first format. The media stream received in the second format is sent to the Public Safety Access Point. The converted media stream in the first format is sent to the social media platform.

Abstract: A process of extending retention periods of records. In operation, an electronic computing device identifies a retention period associated with the record. The device obtains information related to a future event. The information includes a time period during which the future event is predicted or scheduled to occur and a location at which the future event is predicted or scheduled to occur. When the device determines that the record is contextually related to the future event based at least in part on the time period or the location of the future event, the retention period associated with the record is extended. The device may also automatically extend retention periods of records based on a number of other retention-related factors associated with the record including recording content, record trustworthiness, recording time, recording location, recording data type, recording source, recording officers’ profile and their association, crime statistics, incident severity, and the like.

Abstract: Techniques for eliminating bias in selectively edited videos are provided. A request to release a video capturing a public safety incident is received. The video is edited to create an edited video. At least one civilian score and at least one public safety official score based on the sentiment of the video is computed. At least one edited civilian score and at least one edited public safety official score based on the sentiment of the video is computed. A first score is computed based on a combination of the civilian score and public safety official score. A second score is computed based on a combination of the edited civilian score and edited public safety official score. The first and second score are compared to determine if a difference between the scores exceed a threshold. The edited video is released when the scores do not exceed the threshold.

Abstract: Monitoring systems and methods for identifying an object of interest after the object of interest has undergone a change in appearance. One example provides an image sensor is configured to monitor a first area. A first electronic processor is configured to detect a first appearance of an object of interest within the first area, and determine a visual characteristic of the object of interest. The first electronic processor is configured to receive a first notification indicative of movement of the object of interest into a second area and an access input, and associate the visual characteristic of the object of interest with the access input. The first electronic processor is configured to detect a second appearance of the object of interest within the first area, and update the visual characteristic of the object of interest based on the second appearance of the object of interest.

Abstract: A method, system and computer program product for correlating objects of interest based on difference and similarities analysis is disclosed. The method includes receiving input that a human user is focused on a portion of a first image during a first period of time, and also focused on a portion of a second image during a second period of time. In response to the input being received, a first analytics-based action may be initiated when certain similarity/difference conditions are met, or a second analytics-based action may be initiated when certain other similarity/difference conditions are met.

Abstract: A process of evaluating the expertise of participants during a group call. In operation, an electronic computing device analyzes speech content of participants on a group call to determine a call context associated with the group call. The electronic computing device then assigns an expected expertise score for the participant by correlating the call context with a participant profile and further determines a demonstrated expertise score for the participant as a function of the expected expertise score and a call participation score indicating a duration of time that the participant has spoken during the group call. When the electronic computing device detects that a decision is being made with respect to the call context, the electronic computing device provides a visual or audio output on a corresponding visual or audio output device indicating the demonstrated expertise score of at least one of the participants.

Abstract: Techniques for redaction of data that is incidentally recorded are provided. A request for information is received from a user. The requested information includes confidential information. The request is received via a first device. The requested information is sent to the first device for output to the user by the first device. A second device within proximity to the first device is determined. The second device causes the output from the first device to be recorded based on the proximity of the second device to the first device. The recording from the second device is marked as redactable. A portion of the recording from the second device that includes the confidential information is redacted when the recording from the second device is output.

Abstract: A device, method and system for resolving misunderstandings on channels is provided. A device monitors communications on a channel between communication devices. The device determines a misunderstanding in the communications. The device determines information to resolve the misunderstanding. The device controls one or more of the communication devices to provide the information to resolve the misunderstanding.

Abstract: A process of redacting records based on a contextual correlation with a previously redacted record. In operation, an electronic computing device obtains redaction metadata associated with a previously redacted record and uses the redaction metadata to identify a segment within an unredacted record that was redacted to generate the previously redacted record. The device then processes the segment to detect characteristics of a person or the object captured in the unredacted record and further redacted in the redacted record. The device also determines a context in which the redacted person or object was captured within the segment of the unredacted record. The device then redacts a person or object captured in other unredacted records when such person or object is contextually related to the redacted person or object captured in the unredacted record corresponding to the previously redacted record.

Abstract: A method and cloud-based resource management service is provides for optimizing a resource sharing process in a multi-tenant communication system. A resource sharing process is established electronically between a first tenant and a second tenant in the multi-tenant communication system. The resource sharing process establishes a first expected resource usage at the first tenant and a second expected resource usage at the second tenant. The cloud-based resource management service determines electronically a first actual resource usage at the first tenant and a second actual resource usage at the second tenant. The cloud-based resource management service utilizes electronically the first actual resource usage and the second actual resource usage to recommend modification of the resource sharing process.