Patents by Inventor Guilherme A Miranda Villarinho

Guilherme A Miranda Villarinho has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Handling a callback call in a contact center in response to a limited-content message
    Patent number: 10917521
    Abstract: A system for sending limited-content message texts to a debtor, where each message comprises a fixed format, comprising an agent's name, which may be an alias, a callback number, and optional suggested times for the recipient to callback the agent. The limited content message texts are sent over a time period during the work schedule of the agent. Upon receiving a voice telephone callback from the recipient, a comparison is performed on the calling party number to ascertain if it matches a called party number of one of the sent limited-content message texts. If matched, then the call is routed to the agent identified in the limited-content message text. If the agent is unavailable, various options for routing the call is identified. The agent is further presented with information indicating the voice telephone call is a callback in response to a previously sent limited-content message text.
    Type: Grant
    Filed: July 17, 2020
    Date of Patent: February 9, 2021
    Assignee: Noble Systems Corporation
    Inventors: Karl H. Koster, Guilherme A Miranda Villarinho
  • Handling a callback call in a contact center in response to a limited-content message
    Patent number: 10750021
    Abstract: A system for sending limited-content message texts to a debtor, where each message comprises a fixed format, comprising an agent's name, which may be an alias, a callback number, and optional suggested times for the recipient to callback the agent. The limited content message texts are sent over a time period during the work schedule of the agent. Upon receiving a voice telephone callback from the recipient, a comparison is performed on the calling party number to ascertain if it matches a called party number of one of the sent limited-content message texts. If matched, then the call is routed to the agent identified in the limited-content message text. If the agent is unavailable, various options for routing the call is identified. The agent is further presented with information indicating the voice telephone call is a callback in response to a previously sent limited-content message text.
    Type: Grant
    Filed: January 16, 2020
    Date of Patent: August 18, 2020
    Assignee: Noble Systems Corporation
    Inventors: Karl H. Koster, Guilherme A Miranda Villarinho