Patents by Inventor Gunashekar Jayaraman

Gunashekar Jayaraman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Workflow based communications routing
    Patent number: 10742814
    Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow.
    Type: Grant
    Filed: August 28, 2019
    Date of Patent: August 11, 2020
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Kristopher William Bell, Vikas Seshagiri Rao Bhardwaj, Ariel Grob Dos Santos, Kathleen Ann Mitchell Gavenman, Gunashekar Jayaraman, Farrukh Raza, Andrew Gardiner Sutherland
  • Workflow based communications routing
    Patent number: 10469665
    Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.
    Type: Grant
    Filed: November 1, 2016
    Date of Patent: November 5, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Kristopher William Bell, Vikas Seshagiri Rao Bhardwaj, Ariel Grob Dos Santos, Kathleen Ann Mitchell Gavenman, Gunashekar Jayaraman, Farrukh Raza, Andrew Gardiner Sutherland
  • Language based solution agent
    Patent number: 10013416
    Abstract: Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.
    Type: Grant
    Filed: December 18, 2015
    Date of Patent: July 3, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Vikas Seshagiri Rao Bhardwaj, Jared Kane Kramer, Hung Chiu Phillip Keung, Kapil Chahal, Tarun Agarwal, Jason Sun, Gunashekar Jayaraman, Dhvani Yogesh Shah, Ariel Grob Dos Santos, Sheng Bi, Polly Po Yee Lee, Anirban Chakraborty