Abstract: Remote assistance for users of hands-free communications devices is provided as a service. A user registers a hands-free communications device and the user. The service is requested in instances either automatically, upon notification that a trigger has been initiated, or upon request of the user. An agent is notified to contact the user and, upon obtaining authorization from the user of the hands-free communications device for which the service trigger has been automatically activated, the agent takes control remotely of at least one application on the hands-free communications device for which the service trigger has been initiated.