Patents by Inventor Gurucharan Manadavadiprakash

Gurucharan Manadavadiprakash has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for managing support cases based on support issues received by way of social media outlets
    Patent number: 8924487
    Abstract: Exemplary systems and methods for managing support cases based on support issues received by way of social media outlets are disclosed. An exemplary method includes a social media management subsystem receiving data representative of a support issue by way of a social media outlet, establishing a support case based on the support issue, displaying a portal configured to facilitate management of a plurality of support cases including the support case, receiving a request to assign the support case to one or more backend support subsystems, transmitting data representative of the support case to the one or more backend support subsystems, and monitoring one or more actions performed by the one or more backend support subsystems to address the support issue. Corresponding methods and systems are also disclosed.
    Type: Grant
    Filed: September 7, 2010
    Date of Patent: December 30, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Chethan Makam, Swapneel H. Desai, Gurucharan Manadavadiprakash, Vittal Gunturu, Zouhair Sebati, Fariborz Ebrahimi
  • Methods and Systems for Managing Support Cases Based on Support Issues Received by way of Social Media Outlets
    Publication number: 20120060096
    Abstract: Exemplary systems and methods for managing support cases based on support issues received by way of social media outlets are disclosed. An exemplary method includes a social media management subsystem receiving data representative of a support issue by way of a social media outlet, establishing a support case based on the support issue, displaying a portal configured to facilitate management of a plurality of support cases including the support case, receiving a request to assign the support case to one or more backend support subsystems, transmitting data representative of the support case to the one or more backend support subsystems, and monitoring one or more actions performed by the one or more backend support subsystems to address the support issue. Corresponding methods and systems are also disclosed.
    Type: Application
    Filed: September 7, 2010
    Publication date: March 8, 2012
    Applicant: VERIZON PATENT AND LICENSING, INC.
    Inventors: Chethan Makam, Swapneel H. Desai, Gurucharan Manadavadiprakash, Vittal Gunturu, Zouhair Sebati, Fariborz Ebrahimi