Patents by Inventor Gustavo Trelles

Gustavo Trelles has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Managing remote support
    Patent number: 11470160
    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.
    Type: Grant
    Filed: October 6, 2020
    Date of Patent: October 11, 2022
    Assignee: VMware, Inc.
    Inventors: Kevin Murray, Nicholas Boncek, Raghu Mummadi, Perron Jones, Brian Mgbeokwere, Gustavo Trelles
  • MANAGING REMOTE SUPPORT
    Publication number: 20210021675
    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.
    Type: Application
    Filed: October 6, 2020
    Publication date: January 21, 2021
    Inventors: Kevin Murray, Nicholas Boncek, Raghu Mummadi, Perron Jones, Brian Mgbeokwere, Gustavo Trelles
  • Managing remote support
    Patent number: 10805404
    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.
    Type: Grant
    Filed: December 27, 2017
    Date of Patent: October 13, 2020
    Assignee: VMWARE, INC.
    Inventors: Kevin Murray, Nicholas Boncek, Raghu Mummadi, Perron Jones, Brian Mgbeokwere, Gustavo Trelles
  • MANAGING REMOTE SUPPORT
    Publication number: 20190199803
    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.
    Type: Application
    Filed: December 27, 2017
    Publication date: June 27, 2019
    Inventors: Kevin Murray, Nicholas Boncek, Raghu Mummadi, Perron Jones, Brian Mgbeokwere, Gustavo Trelles