Abstract: A method, computer program product, and computer system for intelligently assigning a work task to an agent. From a database, the computer system retrieves information of a location of the work task and information of agent locations determined by a satellite navigation system. The computer system selects one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system. Retrieving network node data and location information of routers or repeaters in a network, the computer system determines locations of the one or more candidate agents. The computer system chooses a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents.