Abstract: The method may include periodically obtaining snapshots of the configuration of an environment. The method may also include logging the snapshots of the configuration of the environment in composite CI level. The method may further include causing display of configuration information relating to a first snapshot of the snapshots in composite CI level, while indicating configuration changes in that snapshot with respect to a second earlier snapshot of said snapshots.

Abstract: A method for managing configuration of an environment of composite configuration items (Cls) is disclosed. The method may include periodically obtaining snapshots of the configuration of an environment. The method may also include logging the snapshots of the configuration of the environment in composite Cl level. The method may further include causing display of configuration information relating to a first snapshot of the snapshots in composite Cl level, while indicating configuration changes in that snapshot with respect to a second earlier snapshot of said snapshots.

Abstract: Importance classes are assigned to electronic messages, by identifying the sender and recipient of an electronic message, determining a relative organizational distance between the sender and the recipient, and assigning the electronic message an importance class, according to the relative organizational distance between the sender and the recipient. The importance setting is further weighted by content criteria and a plurality of rules formed by a machine learning algorithm.